Refund Option not available on Manual Transaction App

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question

Robin Walmsley asked Aug 16, '19 Jeffrey Blattman commented Aug 19, '19

Refund Option not available on Manual Transaction App

I have a Dev Station and a Live/Production Station. On the Dev station when I select Manual Transaction App, I can see both Refund and Charge options. If I do this on the Live station I can only see the Charge button which is full width.
Ive checked the permissions and to be sure, I made all roles able to do everything. Still no joy.
Our web app calls the Manual Transaction app on a Station to allow the user to perform a refund. None of our clients (merchants) have reported this error, so I'm thinking there is a setup issue with my own Live station.
The Live station is not connected to a Mini, although I do have one spare I could connect.
Any ideas?
Cheers
Robin

Refund

10 |2000

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Answer 1 · 2019-08-16T20:08:41Z

Jeffrey Blattman answered Aug 16, '19 Jeffrey Blattman commented Aug 19, '19

AFAICT there are two things that can affect this:

1. The PERFORM_MANUAL_REFUND permission, which can be changed in the employees app.
2. Whether your merchant gateway supports refunds (aka "naked credit").

The latter isn't something you can set directly it's a property of the payment gateway configuration.

How does your web app "call" the Station? Do you have an app on the Station that you call into?

EDIT: Seems like you need to be able to discover if refunds are supported. One possibility. The caveat here is that this is really not documented, and I haven't tried it myself.

To get the "supports naked credit", call the "/v3/merchants/<merchant ID>?expand=properties". There should be a support in their "merchant gateway" that has a field "supports naked credit".

For the permission check unfortunately that's not something you can query. Permissions are not a public interface and you do not have any way to query them.

3

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Robin Walmsley commented · Aug 19, 2019 at 12:43 AM

The Javascript portion of our App calls an Android Java method below

@JavascriptInterfacepublic void processRefund(Long amt)
   Intent intent = new Intent();
   try {
      intent = new Intent("com.clover.intent.action.START_MANUALTRANSACTION");
    } catch (Exception e) {
       myWebView.loadUrl("javascript: alertMessage('Device not supported, please load Manual Transaction manually.', 0, 0, 0)");
   }
}

This works fine on our Sandbox device but not the Live device, and works fine on all our Merchant's live devices. There isn't a problem with this code, I am not offered a refund option even if I load Manual Transaction manually from the Android home page, without using our app.
Your option 1. can't be the solution because I have give all roles permission to do everything.
Which leaves option 2. How do we configure the payment gateway?
Thanks

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Robin Walmsley commented · Aug 19, 2019 at 05:01 PM

Jeffrey thanks for your continued input, however ignoring the code side of things, the fact remains I cannot manually create a refund on the Clover Station. When I say "manually" I literally mean using my finger on the till. If I select Manual Transaction from the main Android home page, the only option available to me is the Charge button, which is full width across the bottom of the input area, underneath Note and Total. On our Dev equipment this area is split into two buttons .. Refund and Charge.

I had thought this might be something to do with having a Mini connected to the Station, which is the case with our dev kit but not the live kit. So I disconnected the Mini but no change on either station.

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Jeffrey Blattman ♦♦ Robin Walmsley commented · Aug 19, 2019 at 05:05 PM

Yes, that's what I'm talking about. The config of your merchant has disabled refunds in that app. I'm giving you options for trying to discover that fact and adjust your app accordingly. There are going to be merchants where naked credits (what you are calling refunds) is simply not allowed... and it's something the merchant case restrict from certain employees or not allow at all.

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