question

mgandia avatar image
mgandia asked ·

Can't finish associate a Clover Flex to my Sandbox

cloverflexproblemscr.jpgWhen trying to associate a new Clover Flex to my Sandbox account it works well until I get to the screen in the Clover Flex that says

You can always make changes to these later using the Setup app.
Do you want to require a Passcode to unlock your device?
yes
no
Where do you want to take tips and signatures?
Tablet
Printed

After choosing any combination the Continue button don't do nothing and stays in that screen.
SandboxClover Flex
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I have the same problem with a Mini 2nd gen. I created a new merchant right before and associated it with the device, but the devkit cannot overcome the last step. Internet connection of the device is also fine. I tried associating again after the code expired, but the same happened again. Currently this devkit is useless for me :( EDIT: I tried again with another merchant (which I used previously) and it worked. Maybe the problem occurs only with brandnew merchants.

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Raymond Lee avatar image
Raymond Lee answered ·
@mgandia @greg
We are aware of the issue, and are currently working on a fix. In the meantime, a workaround I can do is to set your test merchant to the Register plan to bypass this issue. Please provide your test merchant ID in a private comment to this post, and I can set your test merchant to the Register plan.
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