Can't finish associate a Clover Flex to my Sandbox

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question

mgandia asked Jun 24, '19 Frank Faustino Deactivated edited Jul 23, '19

Can't finish associate a Clover Flex to my Sandbox

cloverflexproblemscr.jpgWhen trying to associate a new Clover Flex to my Sandbox account it works well until I get to the screen in the Clover Flex that says

You can always make changes to these later using the Setup app.
Do you want to require a Passcode to unlock your device?
yes
no
Where do you want to take tips and signatures?
Tablet
Printed

After choosing any combination the Continue button don't do nothing and stays in that screen.

Sandbox Clover Flex

cloverflexproblemscr.jpg (45.4 KiB)

1

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greg commented · Jun 26, 2019 at 01:10 PM

I have the same problem with a Mini 2nd gen. I created a new merchant right before and associated it with the device, but the devkit cannot overcome the last step. Internet connection of the device is also fine. I tried associating again after the code expired, but the same happened again. Currently this devkit is useless for me :( EDIT: I tried again with another merchant (which I used previously) and it worked. Maybe the problem occurs only with brandnew merchants.

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Answer 1 · 2019-07-23T01:20:14Z

Raymond Lee Deactivated answered Jul 23, '19 Frank Faustino Deactivated edited Jul 23, '19

@mgandia @greg
We are aware of the issue, and are currently working on a fix. In the meantime, a workaround I can do is to set your test merchant to the Register plan to bypass this issue. Please provide your test merchant ID in a private comment to this post, and I can set your test merchant to the Register plan.

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