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nelio avatar image
nelio asked David Marginian Deactivated edited

Can't Associate Dev Kit

Hi,

I've recently received my dev kit, when I try to associate my Dev Kit to my Sandbox account following the steps at https://docs.clover.com/clover-platform/docs/setting-up-your-devkit#associate-your-device, I'm getting: The serial number you entered doesn’t match our records. Please check the number again. I've tried entering both serial numbers that appear in the sticker (2817019RP0E0055 and 17017RP10000082), so, at this point, I have no idea what am I doing wrong and I can't find any help online. Could you let me know what could be the problem? You can see the sticker in the box here if that helps: https://drive.google.com/file/d/1W-mQdlUWywFKTyv9EujpVmW170UIrbv4/view?usp=sharing

DevKit
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3 Answers

David Marginian avatar image
David Marginian Deactivated answered David Marginian Deactivated edited

Clover Go is merchant agnostic, you don't need to associate it to your merchant/sandbox account. I will see that the docs are updated to avoid confusion in the future.

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David Marginian avatar image
David Marginian Deactivated answered David Marginian Deactivated edited

What type of device is this? Try turning the device on, connecting it to your computer, and then running (not certain if this works before the device has been provisioned):

 adb shell getprop | grep ro.serial
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nelio avatar image
nelio answered

It's a Clover Go device https://cloverdevkit.com/collections/devkits/products/clover-all-in-one-developer-kit

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