Clover Mini fails to print refund receipt when the refund is done via Semi-integration

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david06n asked Aug 5, '19 David Marginian Deactivated commented Aug 29, '19

Clover Mini fails to print refund receipt when the refund is done via Semi-integration

I request a refund via clover connector. Everything is going well: the refund is successfully done; no error sent back to connection listener. Only problem is clover fails to print refund receipts when customers choose to print. An error shown in the clover mini notification area, saying "Error printing: Failure". Tapping on that notification shows the Printer Queue with the receipt stuck in the queue with "Failure" as reason.

Here's how I request refund from my POS app:
let refundReq = new Clover.remotepay.RefundPaymentRequest();
efundReq.setFullRefund(true);
refundReq.setPaymentId( cloverPayment.id);
refundReq.setOrderId( cloverPayment.order.id);
refundReq.setDisablePrinting(false);
refundReq.setDisableReceiptSelection(false);
this.cloverConnector.refundPayment(refundReq);

What am I missing, how to make it work?

* All other printing features (print after a sale, free text printing, batch close print...) work fine; Only refund receipt printing is not working.

Clover Mini semi-integrations Print Refund

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Answer 1 · 2019-08-06T00:18:48Z

David Marginian Deactivated answered Aug 6, '19

What environment is this happening in? What SDK and what version are you using?

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Answer 2 · 2019-08-06T01:01:52Z

david06n answered Aug 6, '19

It's seen on CloverMini dev kit (we have not release this to production; so not sure it's happening on prod env or not); Network Pay Display app version 1.0-249. SDK: remote-pay-cloud 3.1.0;

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Answer 3 · 2019-08-06T01:19:36Z

David Marginian Deactivated answered Aug 6, '19 david06n published Aug 7, '19

Can you grab the device logs (adb logcat) and post them here.

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david06n commented · Aug 07, 2019 at 03:50 AM

I posted piece of the log in the previous comment, but it saying waiting for review; so not sure if you can see it. Also, if the full log is needed, please let me know how I can provide it. This answer form only allows 2k characters and its upload form doesn't accept uploading a text file.

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david06n commented · Aug 07, 2019 at 03:52 AM

08-06 23:34:34.568 1855-21338/? I/TransactionSettingsResolver: applySettings(TransactionSettingsResolver.java:135): TransactionSettings object passed to constructor was null.
08-06 23:34:34.587 1855-21338/? W/SeikoMini: onHandleIntent(PrinterIntentService.java:393): print failed, printer: Printer{uuid=07RQRKEWGDZ9Y, type=SEIKO_MINI_USB, name=Mini, mac=null, ip=null, category=RECEIPT}
    java.lang.NullPointerException
        at com.clover.engine.services.ReceiptPrinterPlugins.DefaultReceiptViewElements.generateAdditionalTransactionAndCardDataView(DefaultReceiptViewElements.java:283)
        at com.clover.engine.services.ReceiptPrinterPlugins.DefaultReceiptViewElements.generateView(DefaultReceiptViewElements.java:91)
        at com.clover.engine.services.ReceiptPrinterPlugins.ReceiptGenerator.createPaymentView(ReceiptGenerator.java:167)
        at com.clover.engine.services.ReceiptPrinterPlugins.ReceiptGenerator.createPaymentView(ReceiptGenerator.java:142)
        at com.clover.engine.services.ReceiptPrinterPlugins.seiko.SeikoMini.printReceipt(SeikoMini.java:81)
        at com.clover.engine.services.PrinterIntentService.onHandleIntent(PrinterIntentService.java:313)
        at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:65)
        at android.os.Handler.dispatchMessage(Handler.java:102)
        at android.os.Looper.loop(Looper.java:136)
        at android.os.HandlerThread.run(HandlerThread.java:61)
08-06 23:34:34.607 1855-21338/? I/SeikoMini: scheduleRepeat(PrinterIntentService.java:473): scheduling repeat, delaying 6250ms
08-06 23:34:38.422 2571-2571/? D/ExitTouchHandler: touch in corner: LEFT_TOP, corners: []

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Answer 4 · 2019-08-07T15:37:07Z

David Marginian Deactivated answered Aug 7, '19 david06n commented Aug 7, '19

You can put the full log on pastebin and link to it.

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david06n commented · Aug 07, 2019 at 11:20 PM

Here's the link to it: https://pastebin.com/0fcRUkYH

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Answer 5 · 2019-08-07T16:08:43Z

David Marginian Deactivated answered Aug 7, '19 david06n commented Aug 7, '19

Can you confirm the version of clover engine running on your device?

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david06n commented · Aug 07, 2019 at 11:23 PM

Do you mean build number in the About menu? It is "1 02.02.0099 02.01.0069 (01.002810 SRED Disabled"

If you meant something else, pls let me know where can I find it.

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Answer 6 · 2019-08-07T23:29:00Z

David Marginian Deactivated answered Aug 7, '19 David Marginian Deactivated commented Aug 8, '19

I found an internal issue for this problem and it has been fixed and will be pushed in the next apps update.

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david06n commented · Aug 08, 2019 at 12:30 AM

Thanks David! When will the next apps update be (so we can plan our side accordingly)?

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David Marginian ♦♦ david06n commented · Aug 08, 2019 at 05:58 PM

Likely within the next few weeks.

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Answer 7 · 2019-08-28T18:33:56Z

anandmisir answered Aug 28, '19 David Marginian Deactivated commented Aug 29, '19

We are having a similar issue in our production environment. Sometimes, after a refund is performed, we are unable to send a Print request using the CloverConnector. It produces OnPrintJobStatusResponse with status 0 followed by 3. Afterwards, we are no longer able to print anything we send to our Clover Mini - we keep getting status 0 then 3.

We are using the Clover .NET SDK on Windows (Clover.RemotePayWindows v4.0.0).

Please advise if this fix referred to on Aug 8 will apply to our environement as well.

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David Marginian ♦♦ commented · Aug 29, 2019 at 03:06 AM

I don't believe your issue is related. The issue in this thread was occurring in sandbox not production.

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