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sc-info asked David Marginian Deactivated commented

Clover Mini OnPrintJobStatusResponse status 0 followed by 3 Printing Problem

On our Clover Mini, we would sometimes get a bunch of status 0 followed by status 3 OnPrintJobStatusResponse:

8/27/2019 1:33:04 PM OnPrintJobStatusResponse{ "status": 0, "Success": true, "Result": 0}
8/27/2019 1:33:05 PM OnPrintJobStatusResponse{ "status": 3, "Success": true, "Result": 0}
8/27/2019 1:51:45 PM OnPrintJobStatusResponse{ "status": 0, "Success": true, "Result": 0}
8/27/2019 1:51:46 PM OnPrintJobStatusResponse{ "status": 3, "Success": true, "Result": 0}
8/27/2019 1:51:46 PM OnPrintJobStatusResponse{ "status": 0, "Success": true, "Result": 0}
8/27/2019 1:51:47 PM OnPrintJobStatusResponse{ "status": 3, "Success": true, "Result": 0}

Once we get this, we are no longer able to print further print requests to our Clover Mini.
It appears that our print request is being queued and not being able to print due to error.
Is there a way to determine what is causing the error?
Is there a way to remove the problematic print request from the queue?
Clover Minisemi-integrationsPrint
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David Marginian Deactivated answered
From the printers app on the mini, select the hamburger menu and then printer queue. You can clear the queue there and maybe get a bit more detail on the print failure.
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sc-info answered David Marginian Deactivated commented
This is happening in our production. Usually after our user prints a Refund Payment Receipt and we send a print request for our custom receipt. Once it gets into this error state, we can no longer send future print request. Any idea why it is only happening after Refund Payment Receipt? I can't reproduce it in our development environment so it has been hard to troubleshoot the cause.
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David Marginian avatar image David Marginian ♦♦ commented ·

Is this an isolated incident on one device or is this happening on multiple devices?

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sc-info avatar image sc-info David Marginian ♦♦ commented ·

It's happening randoming on multiple different units in our production.

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David Marginian avatar image David Marginian ♦♦ sc-info commented ·

Ok, waiting for you to send a MID and device id privately.

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