Getting "Error connecting to payment gateway. Please try again later" error while doing refund

Hi,

Getting following messages while doing refund immediately after a sale:

Error connecting to payment gateway. Please try again later.

Below is the request and response :
REFUND REQUEST : {"orderId":"XDPGBMKSQ8BCM","paymentId":"ZSBWTBMWXWHB6","amount":849,"fullRefund":true}
RESPONSE :: success : false, result : FAIL, reason : FAIL, Message : Error connecting to payment gateway. Please try again later.

Could you please let us know the root cause/solution for this?

Thanks,
Devendra

10 |2000

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keithryanwong commented · Jun 01, 2018 at 10:50 PM

Hi @Devendra,

That failure message can occur because your Clover lost connection to the gateway, or because the gateway was unresponsive for whatever reason. Were you able to try again after that?

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