question

devendra avatar image
devendra asked keithryanwong Deactivated commented

Getting "Error connecting to payment gateway. Please try again later" error while doing refund

Hi,

Getting following messages while doing refund immediately after a sale:
  • Error connecting to payment gateway. Please try again later.
Below is the request and response :
REFUND REQUEST : {"orderId":"XDPGBMKSQ8BCM","paymentId":"ZSBWTBMWXWHB6","amount":849,"fullRefund":true}
RESPONSE :: success : false, result : FAIL, reason : FAIL, Message : Error connecting to payment gateway. Please try again later.

Could you please let us know the root cause/solution for this?

Thanks,
Devendra
Clover MiniRefund
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Hi @Devendra,

That failure message can occur because your Clover lost connection to the gateway, or because the gateway was unresponsive for whatever reason. Were you able to try again after that?

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