Clover not asking for signature

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claper87 asked Jul 25, '19 Steve commented Oct 24, '19

Clover not asking for signature

About 3 weeks ago, Clover Mini using semi-integration with remote SDK has stop asking the merchant for signature. The clover device is configured "Always ask for signature" and Signature = "On tablet screen". Our integration is not using transaction threshold.

This is used to work fine: Asking the customer for their signature in every credit card transaction now is not working any longer.

Please advice

Clover Mini

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Answer 1 · 2019-07-25T15:37:39Z

David Marginian Deactivated answered Jul 25, '19 David Marginian Deactivated commented Oct 24, '19

What environment is this happening in? What SDK are you using? What type of card are you using? Can you include the details on the request you are making?

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claper87 commented · Oct 23, 2019 at 03:27 PM

this is a semi integration. I'm using remote-pay-sdk 1.3 . This happens when I use the testing card on the sandbox environment. And it just happened on the production environment as well while processing a payment with an apple watch for an amount of 2 dollars.

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David Marginian ♦♦ claper87 commented · Oct 23, 2019 at 03:46 PM

Can you attach the request you are building (what you pass the sale/auth on the CloverConnector)?

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claper87 David Marginian ♦♦ commented · Oct 24, 2019 at 01:30 PM

here is the saleRequest:

{"amount":40000,"cardEntryMethods":36623,"externalId":"67SJVRW9ATBDY","type":"PAYMENT"}

and i have also tried:

{"signatureThreshold":0,"amount":40000,"externalId":"647BY9TV7FXGX","type":"PAYMENT","SignatureEntryLocation":"ON_SCREEN","AutoAcceptSignature":false}

Still, clover does not ask for signature. It process the transaction automatically

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Answer 2 · 2019-07-26T11:44:00Z

David Marginian Deactivated answered Jul 26, '19

Some weirdness related to signatures has been reported in the sandbox environment. An internal issue has been created and the issue is being investigated. I'll post back if I hear of any updates.

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Answer 3 · 2019-10-24T16:36:04Z

claper87 answered Oct 24, '19 Steve commented Oct 24, '19

@David Marginian

In case this help, here is the saleResponse i'm getting back:

{"success":true,"result":"SUCCESS","payment":{"id":"T9CPXAQVZPWDY","order":{"id":"6QSPBTDZSSP04"},"tender":{"id":"WVTPKFJR87FAC","editable":false,"labelKey":"com.clover.tender.debit_card","label":"Debit Card","opensCashDrawer":false,"enabled":true,"visible":false,"instructions":null},"amount":20000,"tipAmount":0,"taxAmount":0,"cashbackAmount":null,"cashTendered":null,"externalPaymentId":"YKQNV33VP9SJ9","employee":{"id":"DFLTEMPLOYEE"},"createdTime":1571933568187,"offline":false,"result":"SUCCESS","cardTransaction":{"cardType":"DISCOVER","entryType":"SWIPED","first6":"601136","last4":"6668","type":"AUTH","authCode":"110359","referenceId":"929700000363","transactionNo":"000153","state":"CLOSED","extra":{"cvmResult":"NO_CVM_REQUIRED","authorizingNetworkName":"PULSE"},"cardholderName":"DISCOVER TEST CARD","token":"7297162975886668","vaultedCard":{"first6":"601136","last4":"6668","cardholderName":"DISCOVER TEST CARD","expirationDate":"1218","token":"7297162975886668"}},"taxRates":[],"lineItemPayments":null,"transactionSettings":{"cardEntryMethods":34567,"disableCashBack":false,"cloverShouldHandleReceipts":true,"forcePinEntryOnSwipe":false,"disableRestartTransactionOnFailure":false,"allowOfflinePayment":false,"approveOfflinePaymentWithoutPrompt":false,"forceOfflinePayment":false,"signatureThreshold":0,"signatureEntryLocation":"ON_SCREEN","disableReceiptSelection":false,"disableDuplicateCheck":false,"autoAcceptPaymentConfirmations":false,"autoAcceptSignature":false},"externalReferenceId":null},"isSale":true,"isPreAuth":false,"isAuth":false}

Notice the highlighted attributes. I'm unsure why the response is coming back a "Debit Card", when in fact I'm selecting "Credit" and I'm testing with the provided test credit card that came with my developer kit.

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Steve commented · Oct 24, 2019 at 09:56 PM

I believe your response shows the reason for the signature not being requested... See : *"cvmResult":"NO_CVM_REQUIRED"*

Because the issuer is not needing a signature Clover isn't asking for one. (Despite the settings)

Trying a different test card may change the response from the gateway.

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