Not receiving webhook notification

MID# RCTST0000008099

App: Loyalty Program

App ID: RDXY4SYWR0RSC

Mode: Sandbox

Webhook URL(POST): https://rrbubbletea.com:443

We have added webhook URL and clicked "Send Verification Code", the verification notification got received on the Webhook URL with verification code. After that we have subscribed to all webhook events events. Also, we have read and write permissions for all categories. One merchant has install the app as attachment.

Now, when we are placing and order succefully from REST API, we are not getting any notification on Webhook URL. Please let us know what is the problem.

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

parquet76 commented · Aug 05, 2023 at 06:23 PM

You probably added the permissions AFTER you installed the app. All the permissions need to be set PRIOR to the merchant installing the app. Otherwise apps could adjust permissions without the merchants' knowledge/authorization. Uninstall and reinstall the app. This problem is common do a search on this forum if you need more info.

1 ·

rrbubbletea parquet76 commented · Aug 06, 2023 at 03:28 AM

I tried unintall and install it again. Still not receiving webhook notification. I also found there are two IPs binding to the domain. Could this be the reason that I can't receive webhook notification?