question

bjnoir avatar image
bjnoir asked bjnoir answered

remboursement transaction annulée

Nous n'arrivons pas à faire des remboursements. Un message d'erreur apparaît : Transaction non autorisée. Ce type de carte ne peut être utilisé sur ce terminal. Nous avions fait des tests le 19 juin et cela semblait fonctionner. Ensuite, après avoir modifier les paramètres pour donner accès aux employés pour faire les remboursements, cela ne fonctionnait plus. Je ne sais pas si il y a un lien. Que devons nous faire?

We are unable to issue refunds. An error message appears: Transaction not authorized. This type of card cannot be used on this terminal. We had tested on June 19 and it seemed to work. Then, after changing the settings to give employees access to make refunds, it no longer worked. I don't know if there is a link. What do we have to do?

Refund
1 comment
10 |2000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bryanvargas avatar image bryanvargas ♦♦ commented ·

Are you a Clover merchant? Are you using a specific app? This forum is for developers that build apps on our platform to get development assistance. If you are a Clover merchant you should contact Clover support for assistance.

What type of card brand was it, have you check to see if there has been any updates to your entitlements.


Have you tried to remove access to employees and see if the issue resolves.

0 Likes 0 ·

1 Answer

·
bjnoir avatar image
bjnoir answered

Oui je suis un marchand .clover . J’utilise l’application Remboursement qui est sur mon terminal.

Je vais appeler l’assistance merci





10 |2000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community