When creating a custom order that does not have any modifications and using the print_event api the order is printed without any issue. However when placing the order the same way but with line items in the order that include modifiers , the order no longer prints instead sending an email that states "Hello, You've received a new online order but we can't send it to your printer right now.".
Why are they unable to send this order to the printer?
When creating a custom order with modifiers, the issue likely arises due to how the modifiers are being handled by the print_event API or the printer itself. Modifiers may not be formatted correctly in the API request, or the printer configuration might not fully support complex orders. Ensure the modifiers are properly structured in the payload and check if the printer firmware or API settings need updates to handle such orders.
This may be due to your POS system or printer settings. Some systems cannot correctly process changes to orders, such as item modifications, if they are not provided in the templates. Check your system settings and make sure that all changes to orders are correctly taken into account before printing. It is also worth updating the software if the error persists.
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