Printing custom order and Employee Name

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qualwebs asked Sep 13, '22 qualwebs commented Nov 11, '22

Printing custom order and Employee Name

Hi,

We are facing some strange issue with clover integration with our restaurant system.

Employee Name for custom orders: We created Employee from the clover admin and passing it when creating order using API, The problem we are facing is, When the user loggedin on POS, The order employee is changing to the POS user automatically but when the POS is locked, the employee name showing correctly.

Printing: When the POS is locked, the printing of order is working well, it ways prints the orders but when the POS is active, It sometimes prints sometimes not. We are using the print_event API for this.

These roadblocks are affecting production implementation. Please let me know if more clarification needed.

REST API Print Employees

10

10 |2000

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Jeffrey Blattman ♦♦ commented · Sep 19, 2022 at 10:53 PM

It's quite possible our software is filling in the employee to be the current employee of the device. It'd help if you could be more specific about what APIs are being used to create the order.

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qualwebs Jeffrey Blattman ♦♦ commented · Sep 27, 2022 at 09:51 AM

This is the API endpoint we are using to create order on clover.

https://api.clover.com/v3/merchants/{MID}/orders

And yes this is happening when the clover POS user logged in, how can we put another employee's name? I'm passing the below params to this endpoint

[
    'total' => {AMOUNT},
    'externalReferenceId' => {ORDERID},
    'employee' => ['id' => {EMPLOYEEID}],
    'paymentState' => "PAID",
    'title' => {TITLE}
]

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Jeffrey Blattman ♦♦ qualwebs commented · Oct 12, 2022 at 05:11 PM

I don't see anything obvious in the client code that's changing the employee ID.

It'd help if you could provide the exact command (curl for example), and follow up steps to reproduce the problem. I'm not familiar with this system either. If I'm able to reproduce I could file a bug for the responsible parties.

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Jeffrey Blattman ♦♦ Jeffrey Blattman ♦♦ commented · Oct 17, 2022 at 11:57 PM

I ran your test. Not sure what is expected for `externalReferenceId` but entering the order ID there gave me an error about only accepting 12 characters so I removed it from the post. I didn't look into that further.

After this I could see the order in the web dashboard > Orders with the correct employee.

Without passing an order state the order doesn't even sync to the device. I also tested adding `"state": "open"`. This caused it to sync to the device, again with the correct employee ID. I have 14 devices here and it synced down to all of them correctly.

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qualwebs Jeffrey Blattman ♦♦ commented · Oct 18, 2022 at 11:55 AM

In our case, if user loggedin to POS device, the employee name getting changed to the user who loggedin.

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