Hi Clover Developer Support Team,
We are Z-Order, tablet menu for FSR.
Our tablet is on each table, so guests can order without server's help.
Our system takes guest's orders and injects the orders into Clover POS via REST API.
One of our clients reported the below problem.
As shown in the picture, Gyoza and Takoyaki is ordered and printed.
When the guest placed the next order of Tempura Mix and Lemon Mayo Shrimp, Gyoza and Takoyaki is printed again. In this way, the kitchen is confused, and the food is wasted.
Looking at the log below, Gyoza and Takoyaki's printed value is false.
That is why they are printed again when the next order comes in.
This problem keeps happening for this client only, not the other clients.
I am guessing that the client's POS is Clover 2018 while others use Clover Solo, Duo and more recent versions.
Is it due to API changes?
Thank you,
Log:
{
"id":"YPN1R78PZA39T",
"item":{
"id":"YCFZ76DSYY84A"
},
"colorCode":"#AE9009",
"name":"Gyoza",
"alternateName":"",
"price":0,
"note":"",
"printed":false,
"createdTime":1737934765000,
"orderClientCreatedTime":1737934379000,
"exchanged":false,
"refunded":false,
"isRevenue":true,
"taxRates":[
{
"id":"5ET74XRR875X0",
"name":"SALES TAX",
"rate":863000,
"isDefault":true
}
],
"isOrderFee":false
},
{
"id":"PEBCQHB2TBZZT",
"item":{
"id":"C60Y5WV84ZJJR"
},
"colorCode":"#754B24",
"name":"Takoyaki",
"alternateName":"",
"price":0,
"note":"",
"printed":false,
"createdTime":1737934765000,
"orderClientCreatedTime":1737934379000,
"exchanged":false,
"refunded":false,
"isRevenue":true,
"taxRates":[
{
"id":"5ET74XRR875X0",
"name":"SALES TAX",
"rate":863000,
"isDefault":true
}
],
"isOrderFee":false
}