Hi there!
Received 2 new sandbox devices
Added them in developer account (both are showing associated)
When trying to select a register plan (either of 3) getting 499 error
Seems this is a known issue.
Info below, please assist. We need both of these to be set to payment plus bundle
Sandbox MID : 5YAPGTHC5BPVJ Device ID 1 : C143UT14560083 (FLEX) Device ID 2 : C153UQ20120492 (STATION PRO DUO)
Logs in comments (had to split into 4 due to character limit)
05-27 15:15:00.519 2283 3249 I LogInterceptor: Executing request GET https://apisandbox.dev.clover.com/agreement/v1/acceptances/type/BILLING/latest... 05-27 15:15:00.709 2283 3249 I LogInterceptor: Execution complete of request GET https://apisandbox.dev.clover.com/agreement/v1/acceptances/type/BILLING/latest in 189.0ms, status: 204 () 05-27 15:15:00.802 2283 2283 I OOBEAcceptMerchantPlanActivity: updateUI(OOBEAcceptMerchantPlanActivity.java:252)[main]: Showing plan selection 05-27 15:15:14.566 2283 2283 W Heap : Initialization of Heap has not completed. Click event will not be captured. 05-27 15:15:14.575 2283 3275 I LogInterceptor: Executing request POST https://apisandbox.dev.clover.com/v3/merchants/5YAPGTHC5BPVJ/plan... 05-27 15:15:14.593 565 2903 D audio_hw_extn: audio_extn_enable_hifi_filter: mixer_value set 0 05-27 15:15:14.603 565 2903 E soundtrigger: audio_extn_sound_trigger_update_stream_status: invalid input device 0x0, for event 3 05-27 15:15:15.237 2283 3275 I LogInterceptor: Execution complete of request POST https://apisandbox.dev.clover.com/v3/merchants/5YAPGTHC5BPVJ/plan in 660.6ms, status: 499 (Application error) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: showError(OOBEAcceptPlanModel.java:376)[main]: Exception occurred during plan selection 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: retrofit2.adapter.rxjava2.HttpException: HTTP 499 Application error
05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at retrofit2.adapter.rxjava2.BodyObservable$BodyObserver.onNext(BodyObservable.java:54) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at retrofit2.adapter.rxjava2.BodyObservable$BodyObserver.onNext(BodyObservable.java:37) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at retrofit2.adapter.rxjava2.CallExecuteObservable.subscribeActual(CallExecuteObservable.java:47) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Observable.subscribe(Observable.java:12284) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at retrofit2.adapter.rxjava2.BodyObservable.subscribeActual(BodyObservable.java:34) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Observable.subscribe(Observable.java:12284) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.observable.ObservableSingleSingle.subscribeActual(ObservableSingleSingle.java:35) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Single.subscribe(Single.java:3666) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.single.SingleFlatMap$SingleFlatMapCallback.onSuccess(SingleFlatMap.java:84) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.observable.ObservableElementAtSingle$ElementAtObserver.onNext(ObservableElementAtSingle.java:89) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.observable.ObservableScalarXMap$ScalarDisposable.run(ObservableScalarXMap.java:248) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.observable.ObservableJust.subscribeActual(ObservableJust.java:35) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Observable.subscribe(Observable.java:12284)
05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.observable.ObservableElementAtSingle.subscribeActual(ObservableElementAtSingle.java:37) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Single.subscribe(Single.java:3666) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.single.SingleFlatMap.subscribeActual(SingleFlatMap.java:36) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Single.subscribe(Single.java:3666) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.single.SingleFlatMap.subscribeActual(SingleFlatMap.java:36) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Single.subscribe(Single.java:3666) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.operators.single.SingleSubscribeOn$SubscribeOnObserver.run(SingleSubscribeOn.java:89) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.Scheduler$DisposeTask.run(Scheduler.java:578) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.schedulers.ScheduledRunnable.run(ScheduledRunnable.java:66) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at io.reactivex.internal.schedulers.ScheduledRunnable.call(ScheduledRunnable.java:57)
05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at java.util.concurrent.FutureTask.run(FutureTask.java:266) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:301) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) 05-27 15:15:15.242 2283 2283 E OOBEAcceptPlanModel: at java.lang.Thread.run(Thread.java:919)
Just bumping this up. It is Friday 5pm EST and I'm really hoping this gets resolved before EOD PST. Based on all other threads I read for this error, it seems that it has to be addressed by Clover support (plan settings?). We rebooted/reset devices but we can't get past plan/bundle select screen.
I have updated a setting in your account. Can you please reboot the device and see if the error is resolved?
Thank you!
Natalie
4 People are following this question.
