question

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Error 499 on select plan during initial device setup (devkit sandbox multiple devices)

Hi there!

Received 2 new sandbox devices

Added them in developer account (both are showing associated)

When trying to select a register plan (either of 3) getting 499 error

Seems this is a known issue.

Info below, please assist. We need both of these to be set to payment plus bundle

Sandbox MID : 5YAPGTHC5BPVJ
Device ID 1 : C143UT14560083 (FLEX)
Device ID 2 : C153UQ20120492 (STATION PRO DUO)


Logs in comments (had to split into 4 due to character limit)

DevKitAuth
4 comments
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05-27 15:15:00.519  2283  3249 I LogInterceptor: Executing request GET https://apisandbox.dev.clover.com/agreement/v1/acceptances/type/BILLING/latest...
05-27 15:15:00.709  2283  3249 I LogInterceptor: Execution complete of request GET https://apisandbox.dev.clover.com/agreement/v1/acceptances/type/BILLING/latest in 189.0ms, status: 204 ()
05-27 15:15:00.802  2283  2283 I OOBEAcceptMerchantPlanActivity: updateUI(OOBEAcceptMerchantPlanActivity.java:252)[main]: Showing plan selection
05-27 15:15:14.566  2283  2283 W Heap    : Initialization of Heap has not completed. Click event will not be captured.
05-27 15:15:14.575  2283  3275 I LogInterceptor: Executing request POST https://apisandbox.dev.clover.com/v3/merchants/5YAPGTHC5BPVJ/plan...
05-27 15:15:14.593   565  2903 D audio_hw_extn: audio_extn_enable_hifi_filter: mixer_value set 0
05-27 15:15:14.603   565  2903 E soundtrigger: audio_extn_sound_trigger_update_stream_status: invalid input device 0x0, for event 3
05-27 15:15:15.237  2283  3275 I LogInterceptor: Execution complete of request POST https://apisandbox.dev.clover.com/v3/merchants/5YAPGTHC5BPVJ/plan in 660.6ms, status: 499 (Application error)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel: showError(OOBEAcceptPlanModel.java:376)[main]: Exception occurred during plan selection
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel: retrofit2.adapter.rxjava2.HttpException: HTTP 499 Application error
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05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at retrofit2.adapter.rxjava2.BodyObservable$BodyObserver.onNext(BodyObservable.java:54)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at retrofit2.adapter.rxjava2.BodyObservable$BodyObserver.onNext(BodyObservable.java:37)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at retrofit2.adapter.rxjava2.CallExecuteObservable.subscribeActual(CallExecuteObservable.java:47)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Observable.subscribe(Observable.java:12284)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at retrofit2.adapter.rxjava2.BodyObservable.subscribeActual(BodyObservable.java:34)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Observable.subscribe(Observable.java:12284)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.observable.ObservableSingleSingle.subscribeActual(ObservableSingleSingle.java:35)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Single.subscribe(Single.java:3666)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.single.SingleFlatMap$SingleFlatMapCallback.onSuccess(SingleFlatMap.java:84)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.observable.ObservableElementAtSingle$ElementAtObserver.onNext(ObservableElementAtSingle.java:89)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.observable.ObservableScalarXMap$ScalarDisposable.run(ObservableScalarXMap.java:248)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.observable.ObservableJust.subscribeActual(ObservableJust.java:35)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Observable.subscribe(Observable.java:12284)
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05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.observable.ObservableElementAtSingle.subscribeActual(ObservableElementAtSingle.java:37)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Single.subscribe(Single.java:3666)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.single.SingleFlatMap.subscribeActual(SingleFlatMap.java:36)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Single.subscribe(Single.java:3666)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.single.SingleFlatMap.subscribeActual(SingleFlatMap.java:36)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Single.subscribe(Single.java:3666)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.operators.single.SingleSubscribeOn$SubscribeOnObserver.run(SingleSubscribeOn.java:89)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.Scheduler$DisposeTask.run(Scheduler.java:578)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.schedulers.ScheduledRunnable.run(ScheduledRunnable.java:66)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at io.reactivex.internal.schedulers.ScheduledRunnable.call(ScheduledRunnable.java:57)
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05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at java.util.concurrent.FutureTask.run(FutureTask.java:266)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:301)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
05-27 15:15:15.242  2283  2283 E OOBEAcceptPlanModel:   at java.lang.Thread.run(Thread.java:919)
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1 Answer

wm1 avatar image
wm1 answered wm1 commented

Just bumping this up. It is Friday 5pm EST and I'm really hoping this gets resolved before EOD PST. Based on all other threads I read for this error, it seems that it has to be addressed by Clover support (plan settings?). We rebooted/reset devices but we can't get past plan/bundle select screen.

2 comments
10 |2000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello,


I have updated a setting in your account. Can you please reboot the device and see if the error is resolved?


Thank you!

Natalie

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wm1 avatar image wm1 natalieclover ♦♦ ·
Thank you.
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