Devkit can't dissociate clover flex from test account

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paulryan asked May 23, '22 natalieclover commented May 23, '22

Devkit can't dissociate clover flex from test account

Hi David,

I'm having trouble dissociating a devkit kit from my test account.

Could you kindly support

Test Merchant ID RCTST000008099

Clover Flex

10 |2000

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Answer 1 · 2022-05-23T15:26:32Z

natalieclover answered May 23, '22 natalieclover commented May 23, '22

Hi Paul,

What errors or messages do you receive when you follow these instructions:

On the sandbox Developer Dashboard, click Dev Kits on the side-nav.
On the Dev Kits page, click Disassociate Dev Kit from the overflow menu of your associated Dev Kit.
On the Disassociate Dev Kit modal that appears, click Disassociate Dev Kit. The Dev Kit is disassociated. You can associate your Dev Kit with another test merchant account.

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10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

paulryan commented · May 23, 2022 at 03:30 PM

Hi

I'm receiving no error, I just don't have the option to disassociated the device because I've so many test merchant and devkits under my account.

This has happen in the past and David M has had to disassociated the devkit from my test merchant account.

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paulryan paulryan commented · May 23, 2022 at 03:43 PM

Hi Natalie,

Can you support ?

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natalieclover ♦♦ paulryan commented · May 23, 2022 at 03:55 PM

Hello,

I can give it a shot. Do you mind sending an email to developer-relations@devrel.clover.com with your Sandbox Developer ID and the Serial number of the device?

Thank you!

Natalie

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