question

paulryan avatar image
paulryan asked natalieclover commented

Devkit can't dissociate clover flex from test account

Hi David,



I'm having trouble dissociating a devkit kit from my test account.

Could you kindly support

Test Merchant ID RCTST000008099

Clover Flex
10 |2000

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1 Answer

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natalieclover avatar image
natalieclover answered natalieclover commented

Hi Paul,

What errors or messages do you receive when you follow these instructions:

  1. On the sandbox Developer Dashboard, click Dev Kits on the side-nav.
  2. On the Dev Kits page, click Disassociate Dev Kit from the overflow menu of your associated Dev Kit.
  3. On the Disassociate Dev Kit modal that appears, click Disassociate Dev Kit. The Dev Kit is disassociated. You can associate your Dev Kit with another test merchant account.
3 comments
10 |2000

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Hi


I'm receiving no error, I just don't have the option to disassociated the device because I've so many test merchant and devkits under my account.

This has happen in the past and David M has had to disassociated the devkit from my test merchant account.


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Hi Natalie,


Can you support ?





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Hello,


I can give it a shot. Do you mind sending an email to developer-relations@devrel.clover.com with your Sandbox Developer ID and the Serial number of the device?


Thank you!

Natalie

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