We deployed a newer version of our app today that utilizes webhooks. When our backend responds to webhooks we get an error 403.
We have double checked all URLs and Verification codes.
We've tried it on an unpublished app on the Clover dashboard and it worked with no problems. Can we get more information as to why we are receiving error 403?
APP ID: 75DY65YX31M9C
Thanks,
Corey
It looks like most of your 403s are calls to obtain orders and you are expanding on customers, employee and line items. I would guess that the token you are using doesn't have the correct permissions to expand on those fields. If you modify the permissions of your app, each merchant needs to uninstall/reinstall your app and you need to obtain a new token.
@david We tried that already and it's still not working (I resinstalled on my store and I tried on a live merchant's store as well). Do you have a log that you can look at and give us a more precise error response?
I looked at our logs, the error is "Domain Exception : Invalid permissions for expandable fields."
I just checked your application and it doesn't have read customers, so, not sure how you expect to be able to expand on customers.
@david I'm not getting an error 401.
You are not? I will assume you mean you are, everything you need to know to resolve 401s can be found here - https://docs.clover.com/docs/401-unauthorized. Read through this carefully.
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