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mikecimi asked David Marginian edited

Void response using payment connector

We have an on terminal app that interacts with the payment app on the Clovers (I believe it's called the payment connector). When we issue a refund, we sometimes get this response back:

{"success":true,"result":"SUCCESS","reason":null,"message":"Void was USER_CANCEL","paymentId":"<removed>"}

based on the "success" and "result" field, we are assuming that the transaction was actually voided, however it's not, which the "message" alludes to. Is the a bug or do we need to also look at the message field? And if so, are there any docs that show the possible messages coming back?


thank you

semi-integrationsPaymentConnector
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David Marginian answered

I assume this is happening on sandbox, is that correct? There is a server issue on sandbox where the voids are actually occurring but not syncing back to our order server. We have a ticket in to get this resolved.

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mikecimi answered David Marginian edited

This is happening in production.

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Can you provide a payment id in a moderator's only comment?

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The payment id you provided was voided and shows up as a void in our system. I am not sure what you mean by "however it's not, which the "message" alludes to." Perhaps you can provide some context.

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