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alex-2 avatar image
alex-2 asked apuello commented

User Requesting Refund for Partner App

Hello, a user didn't follow instructions to un-install our App in the Clover marketplace and was billed out a couple extra months. Now they are asking for a refund for the past two months, etc. How can we assist with processing this request for the client?

App Market
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David Marginian avatar image
David Marginian answered David Marginian commented

You should be able to initiate a refund via the developer dashboard -> Billing -> Transactions search by merchant or charge id -> select the merchant link in the resulting table -> select the charge you would like to refund -> select the Refund Charge button.

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Hi David, I guess I should have commented on your post.


The link to 'Refund Charge' only appears to be available when the transaction is pending or in progress, but not when disbursed. We would like to provide a 'Refund' for charges that have already been 'Disbursed' for a couple of months. Please let us know if there's a way we can process this customer request or not.

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Charges that have already disbursed can't be refunded via the dashboard. We can, however, refund the 30% we collected within 6 months of the bill cycle but you will have to contact appmarketbusiness@clover.com.

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alex-2 answered David Marginian commented

Hi thank you for your response. This link to 'Refund Charge' only appears to be available when the transaction is pending or in progress, but on when disbursed. We would like to provide a 'Refund' for charges that have already been 'Disbursed' for a couple of months. Is there a partner 888 number we can reach out to directly regarding this issue?

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apuello avatar image
apuello answered apuello commented

Hello Clover Support; was the refund button removed?

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Assuming this question is related to the original context of this thread (developer refunding a merchant for an app charge), no, the refund button has not been removed. Refunds are only available in certain states. Please see https://docs.clover.com/docs/billing#refunds-workflow for additional information.

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apuello avatar image apuello David Marginian ♦♦ ·
Thank you!
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