question

Sukhbir Singh avatar image
Sukhbir Singh asked Sukhbir Singh commented

Refund functionality is not working

Hi,

We are using a payment connector to make and refund the payment from one of third party application. Both payment and refund were working fine earlier but suddenly we are facing an issue with the refund, following are the logs:

E/com.connectivity.CloverConnectivity: INFO : Clover refund request: {"paymentId":"P43P7******","orderId":"13******","fullRefund":false,"amount":1000}

E/com.connectivity.CloverConnectivity: INFO : Refund Payment Response: RefundPaymentResponse{json='{"success":false,"result":"FAIL","message":"Error connecting to payment gateway. Please try again later.","refund":null}', bundle=null, changeLog=Bundle[{success=null, refund=null, result=null, message=null}]}

We have tried this refund by using the Clover native transaction application and getting "Timeout Exception" as attached. Please suggest.

refundtimeoutscreen.png


PaymentsPaymentConnectorRefund
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1 Answer

David Marginian avatar image
David Marginian answered Sukhbir Singh commented

"Error connecting to payment gateway. Please try again later" likely means there is a transient problem connecting to our emulated gateway on sandbox. If you see this for an extended period of time let me know.

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Yes, now it is working. Thanks.

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