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Vishal avatar image
Vishal asked ·

BUSY::PROCESSING_PAYMENT status when i do transaction

Hi

I am using Clover SDK 4.0.4 remote pay windows C# application.

I am getting BUSY::PROCESSING_PAYMENT status when I do fast transaction in POS. After get this status I can't able to display items and other information in clover mini from POS. How to bypass the status? or skip the status. Thanks

Much appreciated your quickly response.

Clover Minisemi-integrationsRemote Pay Windows
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Vishal avatar image
Vishal answered ·

This device is connected with a POS system running on Windows OS.

Fast transaction: When we process the transaction quickly in the POS it is giving the error and disconnects the connection with the CLover Mini.


Basically, the example workflow is:

From the POS screen, when you get to the Payment screen, and quickly process the payment as Cash and close the window then it disrupts the Clover Mini and breaks connection with it by giving the above mentioned error.


Please advise.

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Please answer all of my questions.

That is the response from retrieveDeviceStatus?

What screen is the device on?

By "POS screen" do you mean the Clover Mini, or your POS? I have no knowledge of your POS so this really isn't a helpful description. It sounds like your POS is initiating multiple requests. As I previously mentioned, you cannot start a new payment while a payment is in progress on the device.

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David Marginian avatar image
David Marginian answered ·

That is the response from retrieveDeviceStatus? What screen is the device on? What is a "fast" transaction? If a payment is currently processing, you can't initiate another payment. A better description of the problem would be helpful. You should read through our best practices - https://docs.clover.com/docs/remote-pay-sdk-best-practices.

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This device is connected with a POS system running on Windows OS.

Fast transaction: When we process the transaction quickly in the POS it is giving the error and disconnects the connection with the CLover Mini.


Basically, the example workflow is:

From the POS screen, when you get to the Payment screen, and quickly process the payment as Cash and close the window then it disrupts the Clover Mini and breaks connection with it by giving the above mentioned error.


Please advise.

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I am sorry, I can't help you if you don't answer my questions. Perhaps you can link a short video that shows the Clover device (pre-state), then your POS making the request and then the Clover device again. I really don't understand what process the transaction quickly means. If you do it "slowly" it works? Are you getting a disconnect event? Are you using SNPD or USBPD?

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