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bobbygill avatar image
bobbygill asked Jeffrey Blattman answered

How to re-activate Sandbox Mini unit for different sandbox Merchant ID?

I received a Sandbox Mini unit that was previously activated under a different Sandbox account. That person has released the device and I've successfully been able to add it to my sandbox account and I am displayed an activation code. How do I enter this code into the actual device now? I am able to access the device right now but I am not shown the onboarding wizard that appears when you provision a brand new device.

Sandbox
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1 Answer

Jeffrey Blattman avatar image
Jeffrey Blattman answered

Factory reset the device. Settings > Reset > Factory data reset.

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