We released an app update that was just a permissions change. The update seems to have worked for everyone except one merchant. They have repeatedly uninstalled our app, and the device auto-re-installs it, but the symptom of the prior permissions problem remains for them.
Is there a way to see what permissions are on the actual app they have installed? Or is there a way to confirm the date of our app permissions update vs the date of the app they have installed?
I wouldn't expect an app that was uninstalled to be automatically re-installed. How are they uninstalling it? In a private/moderators only post can you send me the merchant and app id?
Send the merchant to our official documentation instead of providing your own steps: https://www.clover.com/help/using-the-app-market/?device=ZKF1GcCo6sus0GkgWw6ku#uninstall-an-app
I am guessing the app was never actually uninstalled because you provide no instructions on re-installing it and once an app is removed it should not normally be automatically installed.
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