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sunrisesurfshop asked sunrisesurfshop commented

When processing refunds back onto a "merch card", are we charged a fee?

If someone is exchanging an item for another item with a different value and we have to issue their initial refund back onto a gift card/ "merch card" with store credit, are we charged a fee? That wouldn't make any sense if we were... please advise. Thanks.

Clover MiniClover StationClover Station 2018
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sunrisesurfshop answered

i.e. Bobby returns $100 worth of product that we have to load back onto a card before his new purchase of more products in store.

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sunrisesurfshop answered David Marginian commented
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I don't have an answer for you now. Let me ask around tomorrow and see if I can get one.

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thank you! @David Marginian Our refund policy is 7 days for a refund and 30 days for a store credit/exchange. From day 8-30, there's a concern amongst the shop employees that we are now going to get charged when issuing a mere store credit back onto a gift card for simple exchanges. i.e. return a $20 t shirt for a $25 t shirt. Having capability to exchange items with a different value would help for those customers exchanging on the spot. Please keep me posted on what you hear. thnx again

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I haven't forgotten about this. I do have an answer for you but I am verifying it before I share it. Hopefully, I can do that soon but it may be early next week.

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David Marginian answered sunrisesurfshop commented

You should void the redemption instead of doing a store credit. There will be no fee if you void the redemption. If you instead do a store credit there will be a 2.5% fee based on load value.

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how do you do that?

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