question

robsmitha avatar image
robsmitha asked willwoodbery commented

how to re-associate a device from one merchant to another merchant?

I have multiple test locations under my sandbox account. I re-associated a device from my dev kit to another merchant and was not able to get an app to download using the "Preview In App Market" link on the market listing to work so I would like to move the device back to the previous merchant that is working. However, now the devkits page on my developer account no longer has the device I want to re-associate back to the original merchant.


When I try to manually associated the dev kit by entering the serial number and selecting a merchant, I get the following message: "That device is already activated". I have factory reset the device a couple times, but every time I reactivate it, it is still under the merchant I am trying to move it from.


Please let me know how I can move a device from my devkit between merchants without the device disappearing from my dev kits page. Thanks.

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