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radeksalsita asked radeksalsita edited

Unable to associate a new device

Hello,

we are trying to associate a new Flex device with our Sandbox account but inputting its SN and clicking Associate Device results in a couple of 404 errors. Furthermore, it is impossible to select anything in the Test Merchant dropdown because there are no options. The list is simply empty even though there are Merchants set in the system and three other devices are associated with them (these associations happened in the past).

These are not the only problems we're having with the Sandbox - it's currently also impossible to access Account Settings (this happens in the EU production environment too) and also we get logged out way too frequently without any apparent reason.

Thanks for your help.

Best regards,
Radek Zábranský
Salsita Software
Clover FlexSandboxMerchantDevKit
10 |2000

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