question

kcinfuse avatar image
kcinfuse asked ·

Associate Dev Kit Dropdown Not Showing All Merchants

On sandbox, it seems like on the "Associate Dev Kit" screen, the only merchants that we are able to associate with a device are merchants that are still in the "Setup Pending" step.

The only way to get to this step is to do the following:

1. Create a new merchant/test location

2. Navigate to the merchant/test location's dashboard

3. AVOID clicking the "Is this location part of an existing business? Yes No" modal at the top of the screen.



I currently see no retroactive way to get an existing merchant into the "Setup Pending" state. As a result, I am not able to re-associate my devkit with a pre-existing merchant. Only new merchants that I create and leave in this "Setup Pending" state are able to be associated with a device.


This seems like a bug to me. A device should always be able to be associated with a merchant, regardless if they are a fresh new merchant that is pending setup.

SandboxMerchantDevKit
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian avatar image
David Marginian answered ·

We deployed a fix for this last night please give it shot and let me know if you experience any other issues.




Share
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian avatar image
David Marginian answered ·

Have you tried - "Reassociating or disassociating your Dev Kit"

://docs.clover.com/clover-platform/docs/setting-up-your-devkit

3 comments Share
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

I am hesitant to disassociate my devkit because there are times it gets into a weird state where I am no longer able to find the device on my devkit dashboard.


Issue here: https://community.clover.com/questions/18607/trouble-deactivating-a-devkit.html



I will try it in the future and resolve this if that flow works.

0 Likes 0 · ·

@David Marginian Reassociating the devkit does not work. It only shows me like 4 of my 15+ merchants. It's the same 4 merchants that are in the "Setup Pending" state.

0 Likes 0 · ·

Thanks, I have an open ticket for this. I'll update the community here when the status changes.

0 Likes 0 · ·

Welcome to the
Clover Developer Community