question

sujinkim avatar image
sujinkim asked miagrayson sent

Manual refund WITHOUT Transaction

We accidentally refunded to the customers another card using 'Manual Refund' function.


We only did put the informations that card number, amount, expire date, cvv, zip code on 'Manual Refund' menu.


In other words, we applied a manual refund to the card what had no payment.


The customer said they still haven't received the refund money on their card,


But in my account, the money has already been withdrawn.


How can has proceeded manual refund without payment transaction?


And how can we do for adjust it?


Thank you.

RefundClover GoClover Mobile
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dovihi97 avatar image
dovihi97 answered

When it comes to payment processing, having a reliable and versatile platform is crucial. I’ve been using a service that offers exactly that, with its wide range of supported payment methods and strong security measures. The 24/7 customer support has also been a great asset, ensuring that any issues are resolved quickly. If you're in the market for a dependable payment solution, I recommend taking a closer look at Transferty to see how it can meet your business needs.

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doetangn55 answered welar commented

For more information, get in touch with your gateway or payment processor. Give them an explanation of the circumstances and the specifics of the manual refund slope 2.
Inquire as to if there are any problems on their end and whether the refund was successfully applied to the card.

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welar avatar image welar commented ·

Great article! Manual refunds without transactions can be tricky but are sometimes necessary, especially in unique scenarios like resolving user issues on gaming platforms such as crazy games. Clear policies and communication are key. Thanks for sharing!

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jack97 avatar image
jack97 answered fristruither commented

Improve the process: To avoid similar situations from happening in the future, consider improving the manual refund process, such as adding a step to confirm fnf card information before issuing a refund.

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fristruither avatar image fristruither commented ·

Improving the refund process by confirming fnf card details before issuing refunds can save time and reduce errors. Platforms like abcya emphasize efficient workflows, and adopting similar strategies can enhance overall customer experience.

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jamekaelso343 answered

It's great to see that a manual refund option without a transaction is being considered! This flexibility can be incredibly helpful in resolving unique customer service situations quickly and efficiently. A streamlined process for this will surely enhance user satisfaction and operational convenience to check out

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