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sunrisesurfshop avatar image
sunrisesurfshop asked tyler87432f answered

Returns & Exchanges Suggestions - Coming from a retailer

May I suggest a few things.

*Allow for a merchant to denote an item scanned/rang in as a *refund/exchange > see Sunglasses below. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer.* An option on the item screen to denote it as a "refund/exchange" item is what would make most sense.

Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to a manual refund which really hurts our inventory coming in and out. A solution like this would solve all 4 of those problems. This is especially prevalent in the RETAIL SPACE. We are truly struggling with this. This could help Clover and thousands of retailers across the globe as I know they are all experiencing the same problem! Please advise. Thank you. - Colin @David Marginian

Clover Miniclover developer communityClover StationRefundClover Station 2018
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David Marginian avatar image
David Marginian Deactivated answered fevaniseo commented

Hi,

We appreciate your feedback. This forum is for developer related questions and monitored by developers. Although we are happy to create internal issues to track recommendations like this, we are not the ones making the product decisions. The forum for merchants to request changes like this is uservoice - https://clover.uservoice.com/, which is monitored by Clover product people.

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sunrisesurfshop avatar image
sunrisesurfshop answered

Understood. I've sent several requests into uservoice. I could not attach a screenshot so I wanted to point it in your direction as well. Thank you.

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etherealestelle avatar image
etherealestelle answered

At our store, we strive to ensure your satisfaction with every purchase, which is why we offer hassle-free returns and exchanges. Simply bring back the item in its original condition and packaging, and our friendly customer service team will assist you promptly. Your happiness is our priority! And when it comes to planning your special day, trust our experienced wedding consultant to make your dreams a reality. With their expertise and dedication, they'll guide you through every step of the process, ensuring your wedding day is everything you've ever imagined and more.


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christopher68hg avatar image
christopher68hg answered

Ensuring a smooth and hassle-free returns and exchanges process is crucial for maintaining customer satisfaction and loyalty. At our retail store, we prioritize making this experience as convenient as possible. Customers can return or exchange items within 30 days of purchase, provided braces stoke on trent they are in their original condition with all tags attached. We offer multiple return options, including in-store returns for immediate exchanges or refunds, as well as mail-in returns for online purchases.

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monica345 avatar image
monica345 answered monica345 edited

Hello,

You're right on point! It sounds like Clover's system could be improved for handling refunds and exchanges.

Here's a quick summary of your suggestions:

  • Easier Refund/Exchange Process: You want a way to clearly mark items as refunds or exchanges during Official Site checkout.
  • Automatic Button Switch: When an item is marked for refund, the "PAY" button should turn off and a "REFUND" button should appear.
  • Inventory Management: You want the ability to track refunded and exchanged items for accurate inventory control.

These features would be especially helpful for handling complex situations like:

  • BOGO Sales Refunds
  • Partial Refunds
  • Exchanges for Different Priced Items
  • Manual Refunds with Inventory Updates

You mentioned this is a common pain point for many retailers using Clover.

Here's what you can do:

  • Contact Clover Support: Let them know about the issues you're facing and suggest these improvements. The more feedback they get, the more likely they are to implement changes.
  • Check for Updates: See if there are any recent Clover updates that might already address some of these issues.


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devoraharvey answered


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metholdakaarison answered

As a retailer, providing a clear and customer-friendly returns and exchanges policy is crucial for building trust and maintaining satisfaction. Ensure that your policy is easy to understand, outlining timeframes for returns, acceptable conditions for returned items, and whether refunds will be issued as store credit or original payment. Offering flexible options of Twinkle and Gems, such as free returns or exchanges, can enhance the customer experience.

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