question

Hi,

We appreciate your feedback. This forum is for developer related questions and monitored by developers. Although we are happy to create internal issues to track recommendations like this, we are not the ones making the product decisions. The forum for merchants to request changes like this is uservoice - https://clover.uservoice.com/, which is monitored by Clover product people.

Understood. I've sent several requests into uservoice. I could not attach a screenshot so I wanted to point it in your direction as well. Thank you.

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Hello,

You're right on point! It sounds like Clover's system could be improved for handling refunds and exchanges.

Here's a quick summary of your suggestions:

• Easier Refund/Exchange Process: You want a way to clearly mark items as refunds or exchanges during Official Site checkout.
• Automatic Button Switch: When an item is marked for refund, the "PAY" button should turn off and a "REFUND" button should appear.
• Inventory Management: You want the ability to track refunded and exchanged items for accurate inventory control.

These features would be especially helpful for handling complex situations like:

• BOGO Sales Refunds
• Partial Refunds
• Exchanges for Different Priced Items
• Manual Refunds with Inventory Updates

You mentioned this is a common pain point for many retailers using Clover.

Here's what you can do:

• Contact Clover Support: Let them know about the issues you're facing and suggest these improvements. The more feedback they get, the more likely they are to implement changes.
• Check for Updates: See if there are any recent Clover updates that might already address some of these issues.

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As a retailer, providing a clear and customer-friendly returns and exchanges policy is crucial for building trust and maintaining satisfaction. Ensure that your policy is easy to understand, outlining timeframes for returns, acceptable conditions for returned items, and whether refunds will be issued as store credit or original payment. Offering flexible options of Twinkle and Gems, such as free returns or exchanges, can enhance the customer experience.