question

cr565 avatar image
cr565 asked bryanvargas edited

Printing fails on Atomic order

Hi Clover devs,

I have an order created with the atomic_order endpoint and for some reason I'm not able to print it either with the `/print_event` endpoint or through the Clover Mini. When I try to print it I get a "Print failed please contact customer support" error.

I sent the device logs through the Diagnostics app and contacted customer support but they weren't helpful. Customer support thinks it's the device but I know that the device don't have anything wrong since it works for all orders except the specific one I created through the `/atomic_order` endpoint. Would a Clover dev help me find the cause of the error, I don't have access to the logs so I'm not able to debug further.

I can provide the order id, merchant id through private message if necessary. Thanks in advance

Edit: Just provided all the ids through private message

OrdersPrint
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cr565 avatar image cr565 commented ·

@bryan.vargas I got a notification that you commented but for some reason I'm not able to see the comment in the post1684861041564.png

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bryanvargas avatar image bryanvargas ♦♦ cr565 commented ·

Is this only happening to this merchant or all atomic orders print events? Have the merchant check the device to see if it is online.



I also checked the logs and saw that a print request went through successfully for that order.

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cr565 avatar image cr565 bryanvargas ♦♦ commented ·

Issue happens for all the orders that get created with the `/atomic_order` endpoint. The order appears in the device but when clicking `Reissue Receipt -> Print Order` it fails with `Print failed please contact customer support` only for the atomic orders, any other order prints fine when repeating the previous steps. I also get a 200 status when calling the `/print_event` endpoint after creating the Atomic Order but it doesn't print.

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1 Answer

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nowde1976 avatar image
nowde1976 answered bryanvargas edited

Hello,

I was also facing same issue and i was search every ware but resulat found if you find please share with me.



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