question

ackroo avatar image
ackroo asked ackroo commented

Mini 3 "Take Payments on Connected Device"

Hi,
When I go to the sales app and press the 'Charge' button for a $10 sale I get this screen
1678383362052.png
The full text reads:

! NOT READY

Please check to make sure your USB cable is plugged in to

both devices and confirm the USB Pay Display app is running

on the connected device.

To stop using USB Pay Display to take payments and take

payments on this device instead, tap the Pay with this device

buttom You can always change this later by going to Setup >

Payments > Payment Device.

When I go the Setup > Payments > Payment Device, it appears I cannot make changes:
1678383634670.png

What I expect to happen with the 'Charge' Button from the sales is to navigate to the screen that prompts for a card entry.

The units are new and recently activated (Canada). I have plugged in the usb cable from one device to the other to try the 'USB Pay Display' app but did not complete the process from the app side. The setup app does say I have credit cards as a tender type.

Is this something I can fix on my own?

Clover Mini
1678383362052.png (136.7 KiB)
1678383634670.png (273.3 KiB)
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2 Answers

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raghudesam avatar image
raghudesam answered raghudesam commented

Could you please help with the merchant name or merchant uuid?

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ackroo avatar image ackroo commented ·

The test merchant uuid is:

Z1FHGK08SWPG1


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oleg avatar image oleg commented ·

Hi raghudesam, was there an update on this? We are having exactly the same issue with our new dev Clover Mini 3.

Merchant BT2G39TAD0HW1

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ackroo avatar image ackroo oleg commented ·

@oleg, you need to call into support and have them reconfigure something on their end. Not sure if b/c we are in canada that there was an issue.

After I posted the original message, someone from their support got in contact with me.

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oleg avatar image oleg ackroo commented ·
Ah, OK. Thank you for the reply! I appreciate your help!

We are in Canada too, so you might be onto something.


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raghudesam avatar image raghudesam oleg commented ·

The required app will be installed on rebooting your device.

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oleg avatar image
oleg answered ackroo commented

@michaelweber

I'm not sure if your are genuinely interested or just spamming.

If you have never encountered such a case, then you don't have to contact Clover Support. :)

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ackroo avatar image ackroo commented ·

I reported michaelweber.
pretty sure it its a fake.
I've gotten similar replies that seem legit but are wrong and always seem to have a link (phishing)?

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