question

frank avatar image
frank asked Miguel Deactivated commented

Unable to downgrade plans on Mini/Mobile

I'm trying to downgrade my Sandbox Mini to the Terminal plan in order to test some features of our app.
When I go through the steps, it tells me "Invalid plan for merchants with a Clover Station" but I don't have a Clover Station associated with this account. Same thing happens when I try to downgrade via Clover.com

Clover MiniClover Mobile
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frank avatar image frank commented ·

bump. Anyone have any ideas?

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brokenoval avatar image brokenoval commented ·

Any updates on this? I can't figure out how to downgrade so there's no way to test Terminal Plan functionality

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Miguel avatar image
Miguel Deactivated answered Miguel Deactivated commented
If your merchant account has a Clover Station associated with it, you'll be unable to downgrade as Clover Stations require the Register plan.

A workaround is to create a new test merchant account and associate your Mini to that device. You should be then able to then change to the Payments or Payments plus plan.
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Dan avatar image Dan commented ·

Hi Miguel, we have tried that but on our sandbox account but unfortunately get a message "You are on the Classic Bundle with the Classic Service Plan, and are billed through your banking partner.". Do we need a second developer account?

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