Clover dashboard shows merchant ID for installs, but I don't see a way to get the serial number for the installed device. How do we get that?
It’s on the device either on the bottom or in the receipt port
If you need it on the website do the following:
Go to setup/account
Click on “payments”
In the address bar delete the word “payments” and replace with “devices”
Is this in the developer dashboard, or merchant? I don't see that path in the developer site, which is where we need it. We don't have access to the merchant login.
Sorry, Developer dashboard does not show serial number for of the installed device.
I wonder, why? And how can we get that information without a merchant authenticating.
Do you have a Clover MID in your profile?
If so, use this URL and replace (MID) with that
That may only work when authenticated as the merchant. I couldn't access that from developer dashboard login.
isn’t there a demo merchant account on the device?
I don’t have a developer device, only demo devices. So I’m just not familiar with the setup.
May I ask why do you need merchant's device serial number?
Our log-to-server code uses serial number, and we having an issue prior to when we have associated a new device install with a particular merchant. Need to identify the merchant by device (serial number) in our log.
Can you have your app send the serial in the request? If you have an app on the device, it can get the serial by calling MerchantDeviceV2Connector#getSerial().
Yes, we are getting the serial number on the device using getSerial(). However, we can't match those serial numbers in our log to merchants on our dashboard installs list.
If the merchants are live, have them add you as an admin level employee and put your email address in.
Then you’ll have access to their web dashboard and you can pull serials from the link I sent you.
We have found that it's a lot to expect merchants to do much to help troubleshoot until they've made a significant time investment with our product. There is no merchant-action-free way to get the install device serial number?
maybe at the development level there is a way to pull it from the MID when they download the app? I dont know the answer to that.
what is your app?
Loyal Patron. A loyalty app that's mostly a web view shell that hosts our web-based virtual terminal, integrated with a custom tender.
Welcome to the
Clover Developer Community
5 People are following this question.
