Customers app in Emulator "Unable to connect to the server"

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Eduardo Quiroz asked Jun 2, '20 David Marginian Deactivated commented Nov 24, '21

Customers app in Emulator "Unable to connect to the server"

Hi, I setup a Clover Station emulator using the Android API 17 as per the instructions.

For some reason the Customers app is unable to connect to the server. It opens up but displays the message as seen below.

The Customers app version is 1.0-1212

I setup the emulator a couple days ago but I still get the same message.

Customers Clover Station Emulator

screenshot-1591074088.png (29.9 KiB)

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Answer 1 · 2020-09-17T02:36:31Z

corven answered Sep 17, '20 David Marginian Deactivated commented Sep 17, '20

I also suffer from this in a fresh install of Android Studio and Clover SDK. @davidmarginian can this be addressed?

UPDATE: I have customers app version 1.0-1215

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David Marginian ♦♦ commented · Sep 17, 2020 at 03:05 AM

Did you follow the instructions here for installing apps - https://docs.clover.com/docs/setting-up-an-android-emulator#installing-required-clover-merchant-apps?

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Answer 2 · 2020-10-15T12:20:04Z

androiddev answered Oct 15, '20 androiddev edited Oct 15, '20

Same problem. App version is 1.0-1215.

Have you managed to resolve it?

UPD:

As I understand cause is Customers app outage beginning September 8, 2020

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Answer 3 · 2021-01-17T13:05:16Z

leobufibarrameda answered Jan 17, '21 David Marginian Deactivated commented Jan 17, '21

I also suffer from this atm.

My customer app version is 1.0-1221.

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David Marginian ♦♦ commented · Jan 17, 2021 at 02:35 PM

Did you follow the instructions here for installing apps - https://docs.clover.com/docs/setting-up-an-android-emulator#installing-required-clover-merchant-apps?

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Answer 4 · 2021-11-24T22:12:11Z

edward answered Nov 24, '21 David Marginian Deactivated commented Nov 24, '21

I am also having this exact problem. I have followed the instructions for installing apps linked in two of the comments.

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edward commented · Nov 24, 2021 at 10:17 PM

Is there an outage? I'm also unable to add customers from the web dashboard.

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David Marginian ♦♦ edward commented · Nov 24, 2021 at 11:57 PM

We will look into it, in the meantime, if you need to add customers I would use the API, I just verified that it works - https://docs.clover.com/reference/handlerscreatecustomer

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