question

We have a collection of best practices you should read through - https://docs.clover.com/clover-platform/docs/remote-pay-sdk-best-practices.

Your POS should be utilizing OnDeviceActivityStart/End. You can use these messages to not only inform the merchant of the state of the Clover device, but also allow the merchant to take action on the customer's behalf. In the case of receipt options OnDeviceActivityStart will include a payload of the available input options. You can use the input options to show a screen in your POS which will display the options (no receipt, email, etc.) and allow the merchant to take action (input options can be invoked by utilizing the InvokeInputOption API on CloverConnector). You can also use these message to implement a timeout on the receipt option screen (and automatically select no receipt). Another option is to completely disable receipt selection if your merchants don't care about that (can be done via transaction settings - https://docs.clover.com/clover-platform/docs/using-per-transaction-settings.

Thanks for your reply. So I have used the below code on both OnDeviceActivityStart and OnDeviceActivityEnd but it shows this message box to the ePos user numerous times, even when the Clover device hasn't timed out. Also which attributes are handling when the user has to enter their card, after they've paid etc? Is there any docs on this, I wasn't able to find anything.

If deviceEvent.DeviceEventState.TIMED_OUT Then

MessageBox.Show("Timed Out")

End If

Thanks