Every once in a while, a client of ours tells us that the push notification to trigger auto printing the order details we send 3 minutes after we initially send the order details to Clover for sync, does NOT include all the items in the order. But later, when they check the order within their Station, all the details are there.
Is it possible that it takes Clover more than 3 minutes to sync the complete order details to a terminal? This must be the case because it only happens every so often. As you can imagine, our clients are VERY mad about this because customer orders aren't prepared correctly.
Does clover send some sort of alert to tell us that all order details have been received? How can we be sure all the order info is synced before we send for auto printing? Why don't we have any insight into the clover syncing process to make sure our system works as expected because client think it is our fault? @Jeffrey Blattman @Jacob Abrams @AnthonyPinto @James Cha
Is it possible that it takes Clover more than 3 minutes to sync the complete order details to a terminal? This must be the case because it only happens every so often. As you can imagine, our clients are VERY mad about this because customer orders aren't prepared correctly.
Does clover send some sort of alert to tell us that all order details have been received? How can we be sure all the order info is synced before we send for auto printing? Why don't we have any insight into the clover syncing process to make sure our system works as expected because client think it is our fault? @Jeffrey Blattman @Jacob Abrams @AnthonyPinto @James Cha
