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Bryanne Vega avatar image
Bryanne Vega asked Bryanne Vega commented

Tampered Device

We have a unique requirement for debit transactions.

If no debit trans can be done, is the a way to pragmatically know when a clover is tampered?

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Mark Mullan avatar image
Mark Mullan Deactivated answered Bryanne Vega commented

Hey Bryanne,

Our Public SDK does not have a way to check if a device is tampered or not. Could you provide more information about the task at hand, and we can see what other possible solutions exist?

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Bryanne Vega avatar image Bryanne Vega commented ·

Our merchants operate a higher volume of debit transactions ATM.

We would love to expedite and tier towards customer satisfaction, either by being able to provide an endpoint URL or an app, that, on tampered, allows us to expedite real time, the resolution to their issue. As a bulk order ISO, we're required to exchange their devices hence their volume are nearly 60-80% of transactions are debit, this is a quite common issue. This reduces merchant's loss of sales & profits, thus it expands the capability of our services by providing a more guaranteed SLA towards resolving the issue.

Thanks.

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Bryanne Vega avatar image Bryanne Vega commented ·

We've reached the conclusion that the system does not always notify our ISO office (by email) of ALL of the new tampered devices. If that can be fixed, then excellent, otherwise this should be a solution to our issue.

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