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markpfeil asked bryanvargas answered

Integrated iFrame - card decline token

Is anyone else having issue with their integrated iFrame having all transaction attempts come back with error:
{"type":"card_error","code":"card_declined","message":"Token verification failed for token ....

This started on April 10, 2024 and still no resolution from level 3 tech support. We had a case created on Tuesday the 10th but still no word or update except 'we're looking into it'. Has anyone else experienced Clover tech support that gives you no information on a critical item?

Just leaving us very frustrated. Tried to talk with a supervisor and was told I should receive a call back in 24 to 48 hours!

Production
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2 Answers

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jaske09 answered

If you view the receipt it does show it. But then, when you go to pay the order, it uses the pre-modifications total on https://vidmate.bet/.

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bryanvargas answered

Are you a Clover merchant? This forum is for developers that build apps on our platform to get development assistance. If you are a Clover merchant you should contact Clover support for assistance.
Have you tried to ensure the card details inserted are correct?

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