Token verification failed

Hello,

For one of our customers we are continuously getting this error:

Token verification failed for token clv_XXXXXXXXXXX

Where XXXXXX is different each time. Other customers pass without issue, but a couple of them, give us the error. I even authorized the card via the Virtual Terminal without an issue.

Any ideas?

Thanks!

10 |2000

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maheshm commented · Sep 04 at 11:53 AM

I’ve been experiencing the same 'Token verification failed for token clv_' issue since January 2024. It’s frustrating because three payments went through successfully before this error started occurring. Now, from the fourth instance onward, we can’t assign the token to a person or process any charges. Has anyone found a solution or received a clear explanation from Clover on why this is happening? It’s been challenging to get a proper response, and this is significantly affecting our operations. Any updates or insights from Clover would be greatly appreciated.

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bryanvargas ♦♦ commented · Mar 06 at 01:48 PM

Do we know if the card is valid

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tabskidev bryanvargas ♦♦ commented · Mar 12 at 10:13 PM

We are having the same issue with our Clover integration. Our app is getting 500+ of these errors per month without any explanation. We get:
Token verification failed for token clv_XXX - card_error
It is impossible that this many people are entering wrong zip code or cvv, or anything else.
We are watching LogRocket sessions (offcourse we don't see the card info), and we see that all of these users tried entering card details multiple times, without any success.

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Thanh Quach tabskidev commented · Apr 25 at 01:30 PM

We were Payeezy clients then we were forced to transition to Clover at the end of March. Now we're using Clover's native APIs to tokenize and charge the cards, but we're getting the same error throughout the day, at least 70+ times a day. Why can't Clover return what is wrong with the card details? This is very frustrating as we have clients all over the world.

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