I can't get taxes to show up on my order

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jordonshaw asked Aug 20, '23 jordonshaw answered Aug 25, '23

I can't get taxes to show up on my order

Here is the data object I'm sending in to the line_items endpoint in the RestAPI:

{
    "printed": false,
    "exchanged": false,
    "refunded": false,
    "refund": {
        "transactionInfo": {
            "isTokenBasedTx": false,
            "emergencyFlag": false
        }
    },
    "isRevenue": true,
    "name": "Drip Coffee - 12oz Hot",
    "price": 355,
    "priceWithModifiers": 355,
    "taxRates": [{
        "name": "Sales Tax",
        "rate": 9750,
        "isDefault": true,
        "id": "XXXXXXXXXXXXX"
    }]
}

Here is the payment object I'm sending in to pay the order:

{
    "amount": 390,
    "tipAmount": 71,
    "taxAmount": 35,
    "tender": {
        "id": "XXXXXXXXXXXXX"
    },
    "taxRates": [{
        "name": "Sales Tax",
        "rate": 9750,
        "isDefault": true,
        "taxableAmount": 355,
        "taxAmount": 35,
        "id": "XXXXXXXXXXXXX"
    }]
}

For some reason, the taxes will not show up on my order in my virtual terminal:

Any help you can provide will be greatly appreciated!

Jordon

REST API Taxes

screenshot-2023-08-20-at-40649-am.png (50.9 KiB)

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Answer 1 · 2023-08-20T12:15:32Z

parquet76 answered Aug 20, '23

Does the tax rate you are passing exist (matches an existing tax rate defined by the merchant?). There is some information on creating the tax rate in the docs: https://docs.clover.com/docs/creating-custom-orders

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Answer 2 · 2023-08-20T14:15:27Z

jordonshaw answered Aug 20, '23 parquet76 commented Aug 21, '23

Yes, if I hit the tax_rates endpoint, I get:

{
            "id": "XXXXXXXXXXXXX",
            "name": "Sales Tax",
            "rate": 9750,
            "isDefault": true
        },

I'm thinking it could be something to do with my Android emulator because if I just go to the register and ring up an order, it doesn't add taxes there either. I cannot get taxes to add to any order, no matter what I try.

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parquet76 commented · Aug 20, 2023 at 03:13 PM

Why don't you check the order in the dashboard? Also, why are you using that method of adding a payment? Why aren't you using Clover's ecommerce apis?

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jordonshaw parquet76 commented · Aug 20, 2023 at 04:43 PM

That was a great idea, thank you! I do see the taxes in the dashboard. Thank you for that tip!

As far as the eComm apis, I looked at that first; however, I didn't see the option to add modifiers to my items or to add pickup location (i.e. Inside, Curbside, etc...)

Thank you for all your help!

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parquet76 jordonshaw commented · Aug 20, 2023 at 07:09 PM

I mean using the ecommerce apis for payment, not order creation. From your original post it isn't clear what API you are using for payment. It looked like you might be using the create a payment record API which is used for external tenders but I guess that isn't the case.

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Answer 3 · 2023-08-25T06:37:08Z

jordonshaw answered Aug 25, '23

I figured out my issue. I had my tax rate wrong. I should of had it as 9.75%, but I had it as 0.0975%, so the calculated taxes wasn't even above 0.01, which is why they weren't showing up. This issue is now resolved.

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