question

Hi, I'm trying to use the print event endpoint (https://docs.clover.com/reference/ordercreateprintevent-3). I am successfully able to successfully create a print event using the endpoint and get a print event ID back; however, nothing prints on the merchant's terminal. I have the terminal logged in, connected to the internet, and confirmed the merchant is able to load the order I requested to be printed on their terminal screen. I also am able to "reprint" the order via the terminal interface. When I check the status of the print event (https://docs.clover.com/reference/ordergetprintevent-3), it remains as "CREATED".

Is there some type of setting I might need to change on the merchant's side or some way I can debug how far the print event gets before failing (other than checking the status from the GET end-point)?

Edit: Here's the contents from the API Call

Request:
Body

{
    "orderRef": {
        "id": "PDAMADARQEC64"
    }
}

Response:

{
    "id": "MC7XR8SQ3CEPY",
    "orderRef": {
        "id": "PDAMADARQEC64"
    },
    "deviceRef": {
        "id": "00000361-cbe1-ffce-e334-3cea912e0723"
    },
    "state": "CREATED",
    "orderSnapshot": "{\"id\":\"PDAMADARQEC64\",\"currency\":\"USD\",\"employee\":{\"id\":\"17SY8SQDYPXJY\",\"element\":{\"id\":\"17SY8SQDYPXJY\",\"name\":\"NICOLE ADAMS\",\"customId\":\"\",\"role\":\"ADMIN\"}},\"total\":1657,\"taxRemoved\":false,\"isVat\":false,\"state\":\"locked\",\"manualTransaction\":false,\"groupLineItems\":false,\"testMode\":false,\"createdTime\":1691517989000,\"clientCreatedTime\":1691517988000,\"modifiedTime\":1691519356000,\"lineItems\":[{\"id\":\"3Q3J14C8PRWGW\",\"item\":{\"id\":\"Z4Y5KTA0328A6\"},\"name\":\"15 Pc Wings Only\",\"alternateName\":\"\",\"price\":1399,\"itemCode\":\"\",\"note\":\"Special Instructions: ;\",\"printed\":false,\"createdTime\":1691517989000,\"orderClientCreatedTime\":1691517988000,\"exchanged\":false,\"modifications\":[{\"id\":\"XVMF3YBG77DMY\",\"name\":\"Bbq\",\"amount\":0,\"modifier\":{\"id\":\"E69NX898NMGYT\"}},{\"id\":\"7AWW6SST4DPYE\",\"name\":\"Ranch\",\"amount\":50,\"modifier\":{\"id\":\"PDNAFDHHXJKJP\"}},{\"id\":\"A8WAK4VF8C96J\",\"name\":\"All Flats\",\"amount\":100,\"modifier\":{\"id\":\"EKHPCYKWRDRSR\"}}],\"refunded\":false,\"isRevenue\":true,\"taxRates\":[{\"id\":\"RRPDPDRBMCTV2\",\"name\":\"Taxes\",\"rate\":700000,\"isDefault\":true}]}],\"payments\":[{\"id\":\"P2HSX17KM2KD4\",\"order\":{\"id\":\"PDAMADARQEC64\"},\"tender\":{\"id\":\"SRHSNG73MQV92\",\"editable\":true,\"label\":\"Spark Ordering\",\"opensCashDrawer\":false,\"enabled\":true,\"visible\":true},\"amount\":1657,\"tipAmount\":0,\"createdTime\":1691517989000,\"clientCreatedTime\":1691517989000,\"modifiedTime\":1691517988000,\"result\":\"SUCCESS\",\"refunds\":[]}]}",
    "createdTime": 1691519445000,
    "modifiedTime": 1691519445000,
    "printTime": 1691519445000
}