question

ackroo avatar image
ackroo asked klakling answered

NSF Black Screen Issue

We recently updated our terminals with the Core Payment App. We have observed an issue where our app does not seem to return to the payment app after attempting to process a gift card payment with a $0 balance. There is no issue with sufficient funds.

I have logcat files + CPU profile exports from android studio but I cannot upload them because the limit is .5MB. The biggest file i have is 7MB.

The code that finishes the customer tender is:

            case RESULT_CANCELED:
                data.putExtra(Intents.EXTRA_AMOUNT, balance);
                setResult(RESULT_CANCELED, data);
                finish();
                break;


There is another activity that presents a receipt after the tender finishes and the finish button for that activity (TransactionConfirmation) is:

            finish.setOnClickListener(new View.OnClickListener() {
                @Override
                public void onClick(View v) {
                    finish();
                }
            });


Any help would be appreciated.
Thanks,


Payments
2 comments
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Richelle Herrli avatar image Richelle Herrli ♦♦ commented ·
I'm logging this as a bug. Is this in the sandbox environment, or production?
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Richelle Herrli avatar image Richelle Herrli ♦♦ Richelle Herrli ♦♦ commented ·
We are unable to reproduce the error. Can you provide a video as well as steps for reproduction?
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3 Answers

·
tony4322167 avatar image
tony4322167 Suspended answered bryanvargas edited

If you're experiencing a black screen issue with your NSF device, it's likely a problem with your display settings. The most common causes are outdated video drivers, incorrect resolution settings, or a loose connection between the device and the monitor. To fix the issue, make sure your video drivers are up to date, check your resolution settings and ensure they match what your monitor can support, and ensure all cables are connected properly. If the issue persists, you may contact the manufacturer for further assistance.

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scottkempster answered scottkempster published

Another issue could be a faulty video cable, which can cause the screen to stay black. If the video cable is not connected properly, then the console may not be able to output a signal to the TV. Lastly, the console may have internal hardware damage of which could cause the black screen issue. If none of the above solutions work, then the console may need to be serviced by a qualified technician.



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klakling avatar image
klakling answered

NSF Connect app may not be working for you due to some issues that your device may have or your internet connection problem.

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