Webhooks work in test env but not in production environment.

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Corey asked Jul 18, '22 Corey answered Jul 20, '22

Webhooks work in test env but not in production environment.

I have my web app deployed in a kubernetes cluster and Webhooks seem to be working properly in the test env or the cluster. But when we respond to webhooks in our production env. we get an error. Can anyone shed light as to what the problem might be?

Thanks,

Corey

2022-07-18 12:44:27
2022-07-18 05:44:27 info: production
2022-07-18 12:44:27
2022-07-18 05:44:27 info: production
2022-07-18 12:44:27
2022-07-18 05:44:27 warn: webhook(3ZJW9YCDFN641:ee6b3374-cf47-9af3-3ecc-f53291ae00ff) -> Error occurred while process event data, caused by -- TypeError: Cannot read properties of undefined (reading 'length')
2022-07-18 12:44:26
2022-07-18 05:44:26 info: backoff(3ZJW9YCDFN641) -> { merchantId: 3ZJW9YCDFN641, webhook: {"_id":"62d48558fe5c6e3e7435ec6c","event_id":"QP5HA7EBZ95HR","event_object":"O","event_ts":1658094935075,"event_type":"UPDATE","merchant_id":"3ZJW9YCDFN641","__v":0,"event_status":"PENDING","event_status_comment":"System could not process to retrieve data from Clover API properly!","event_status_time":1658114906098} }
2022-07-18 12:44:26
2022-07-18 05:44:26 info: webhook(CVPCY57R08WN1) -> { appId: 75DY65YX31M9C, merchantId: CVPCY57R08WN1, webhook: {"merchant_id":"CVPCY57R08WN1","event_object":"O","event_id":"FAF7TFXYC47WP","event_type":"UPDATE","event_ts":1658123065334} }

Webhooks

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Answer 1 · 2022-07-18T15:05:03Z

siriustech answered Jul 18, '22 Corey commented Jul 19, '22

Code snippet would be helpful

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Corey commented · Jul 19, 2022 at 04:42 AM

There is no code snippet to show. I need someone from Clover to look in their logs and tell us what error they are receiving. The error message that I get is too generic.

Thanks,

Corey

0 ·

Answer 2 · 2022-07-20T06:11:40Z

Corey answered Jul 20, '22

I guess there are no more Clover Employees in the forum. Is it just me or does anyone else feel like Clover Development Relations despise 3rd Party Developer?

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