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iampipeline asked l-thomasson answered

App review is pending for more than 2 months

We have a super simple private API integration and we submit in March it has been about two months and it is still pending.

Our app is a private app (will not show in the app market). It is funny that our implementation only takes us one day (a couple of hours), but the approval takes forever. I imagine other more complicated integration might take years!

My APP ID is: XFDXPN9T022R2

We integrate with Square and other POS platforms and never have had such an experience with a platform claiming to be an open platform.

Can someone give us some idea of how to escalate the issue and share more details on how this review process works? And if Clover treats companies differently, it might be better to make it clear to we will not waste our time and efforts working with you.



app approvals
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l-thomasson avatar image
l-thomasson answered

Hello, per the other post that you added here, we have alerted the PSM who is working on this and will do their utmost to get back to you on this.

The app approval process may take some time as we have a backlog and apps are added into a queue before we are able to get to them. The app you mentioned has aspects to it that we needed to review according to the notes. Please review the conversation with the PSM.

Additionally, we may be on hold with our legal team. This is a current bottleneck so we appreciate your patience. Please note that we will of course review your app as quickly as possible and have no reason to prolong the approval process. There are many integrations that we are working with and we do our best to get to everyone in a timely manner.

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