Starting about a week a ago, i have some transaction that are now charge in double to the customer. It is the case for debit (for the first week debit only) and now with credit card too.
They have the same external ID, same amount of transaction, same tip to server, same time of transaction.
After a call to Clover support, they told me it is because, my customer are taping twice so they take double payments ??!!??!! Really ???? We do use the app "secure table pay". the app has the same ID for both identical payment. And the problem is also happening when not using the app, so i do not think the problem is the app.
Is there a way to prevent this ??? never had this issue in the prior 2 years with clover. Never had this issue in the prior 5 years with another company.