HTTP 499 When Activating New Device (Station Pro)

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androbar asked Apr 13, '22 donutamong answered Feb 22, '23

HTTP 499 When Activating New Device (Station Pro)

I am a developer (Test Merchant ID: WKW19Q69WW591 ) and I have successfully activated my Flex (2nd Gen) ( C143UT14561260 ) dev kit.

When I try to activate my Clover Station Pro ( Serial # C153UQ14750352 ) I receive an HTPP 499 error stating that the device is not associated with a merchant.

How do I register the Clover Station Pro device to my Merchant ID so that I can continue with the setup? Going to the "Dev Kits" tab in the sandbox has no option to add devices.

Your help is greatly appreciated!
Thank you
Costa

Clover Station DevKit

http-499-device-is-not-associated-with-a-merchant.jpg (428.1 KiB)

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Answer 1 · 2022-04-13T19:44:02Z

David Marginian Deactivated answered Apr 13, '22

I am trying to be as clear as possible. You need to associate the Clover Station https://docs.clover.com/docs/clover-dev-kits#associating-your-dev-kit. That's it. The Station has no knowledge of the Flex and has no knowledge that you previously associated another devkit. Every single devkit you receive needs to be associated to your test merchant following these instructions.

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Answer 2 · 2022-04-13T17:30:07Z

David Marginian Deactivated answered Apr 13, '22

You need to associate your devkit - https://docs.clover.com/docs/clover-dev-kits#associating-your-dev-kit.

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Answer 3 · 2022-04-13T17:59:38Z

androbar answered Apr 13, '22 David Marginian Deactivated commented Apr 13, '22

Hello David, As I mentioned in the original post, I have successfully activated my Flex (2nd Gen) ( C143UT14561260 ) dev kit. That is not the problem.

The problem is when I try to activate my Clover Station Pro ( Serial # C153UQ14750352 ) I receive an HTPP 499 error stating that the device is not associated with a merchant.

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David Marginian ♦♦ commented · Apr 13, 2022 at 06:20 PM

All devkits need to be associated to a merchant please follow the steps outlined in the link I provided.

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Answer 4 · 2022-04-13T18:24:31Z

androbar answered Apr 13, '22 David Marginian Deactivated commented Apr 13, '22

That is not the problem...
As I stated, my Dev Kit is associated..

I cannot Activate the Clover Station Pro device where I am getting the HTTP 499 error

1649874164305.png (35.1 KiB)

http-499-device-is-not-associated-with-a-merchant.jpg (428.1 KiB)

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David Marginian ♦♦ commented · Apr 13, 2022 at 06:27 PM

It shows as not being assigned to a merchant on our end. Are you saying you associated this devkit following the steps in the link I sent you? What is your developer id?

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androbar commented · Apr 13, 2022 at 06:29 PM

This is my Flex device already Activated

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flex-1.jpg (270.8 KiB)

flex-2.jpg (314.3 KiB)

David Marginian ♦♦ androbar commented · Apr 13, 2022 at 06:31 PM

EACH device needs to be associated. You need to follow the steps I linked you to for each devkit you receive.

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Answer 5 · 2022-04-13T18:40:20Z

androbar answered Apr 13, '22 David Marginian Deactivated commented Apr 13, '22

This is my Dev ID

1649875209764.png (20.2 KiB)

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David Marginian ♦♦ commented · Apr 13, 2022 at 07:04 PM

Every dev kit you receive needs to be associated to your test merchant. Just because you previously associated a different device does not mean the new device you receive will be associated as well. It has no knowledge of the device you previously associated.

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Answer 6 · 2022-04-13T19:29:48Z

androbar answered Apr 13, '22 David Marginian Deactivated converted comment to answer Apr 13, '22

David, I apologize for going in circles, Yes, I have activated the Flex Dev Kit, when I turned on the Clover Station Pro, it will not activate because it is not associated to my Test Merchant ID. How do I resolve this so that the Clover Station can be associated to my ID.. I do not know how to proceed.

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Answer 7 · 2022-04-13T19:53:45Z

androbar answered Apr 13, '22

My apologies, when I received the units, the handheld device had the sticker stating Dev Kit, the other did not, so I assumed that the other device had to be associated to the Dev Kit. I just realized that each device is a Dev Kit.
Thank you so much for your help and patience.
Costa

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Answer 8 · 2023-02-22T07:43:08Z

donutamong answered Feb 22, '23

Hello everyone! I've been suffering with the same problem; if you could share your insight, that would be really helpful! However, there were occasions when I was able to complete my thesis writing, so I decided to try this out; it was just what I needed! That was far quicker and the quality was one hundred times better than if I had attempted to create it myself, thus it is highly recommended!

happy wheels game

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