eCommerce - is email address unique within a single Merchant account

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jasonbanks asked Apr 12, '22 jasonbanks commented Apr 13, '22

eCommerce - is email address unique within a single Merchant account

With eCommerce, is email address considered a unique key in the scope of a single merchant? We are trying to determine if we need logic to handle multiple results if we filter Customers using filter=emailaddress=@john.doe@nowhere.net, or for that matter, phone number.

Assuming that joe@outlook.com would also return results of some.joe@outlook.com, we would handle looking for exact match, but can joe@outlook.com be assigned to more than one Customer record in the Clover system in the scope of a single Merchant?

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Answer 1 · 2022-04-12T18:57:27Z

David Marginian Deactivated answered Apr 12, '22 jasonbanks commented Apr 13, '22

Email address is not a unique key, multiple customers with the same email address can exist.

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jasonbanks commented · Apr 13, 2022 at 02:21 PM

Thank you @David.

Is there a defined unique key for a Clover customer (aside from the actual ID)? I am assuming at this point as well that Phone is not exclusive to a Customer. Name + EMAIL is possible, but then when we do a look-up the issue of "JAMES" vs "JIM" comes up. We will develop the logic as required but not sure exactly the scope of that logic yet.

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