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terryjayfoster avatar image
terryjayfoster asked David Marginian Deactivated commented

Audible Alert for Signature Required

When a signature is required for a transaction, is it possible to get an audible alert when that screen comes up? The terminal is turned away from the salesperson and, in a busy environment, it is possible to miss the signature requirement and lose the sale.

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David Marginian avatar image
David Marginian Deactivated answered David Marginian Deactivated commented

Do you have a semi integration with us?

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Confession time: I'm just a salesperson that is dealing with this issue. I wanted to post this to a Help board but that option was not available. I apologize if I'm in the wrong spot.
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Ok, there are a lot of complexities here. The short answer is, no, there is no way to sound a beep on that screen per my knowledge. But, the merchant should be aware that the transaction is not complete (in a Clover tethered scenario) and they shouldn't just let the customer walk out.

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terryjayfoster avatar image terryjayfoster David Marginian ♦♦ ·

As the salesperson who is at the point of sale, I understand we should always turn the screen around and verify if a signature is required. There are moments in the day when we are juggling multiple customers as well as re-stocking and inventorying that distracts us from the transaction at hand. With the screen turned away from us, the visual cue is lost. I was hoping an audible cue would be available to assist us.

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