Perk code doesn't work

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bearbuddy asked Mar 30, '22 David Marginian Deactivated commented Mar 30, '22

Perk code doesn't work

I have never had trouble with a perk code. This one is unusual. It's for a larger purchase of $250. When the customer enters the code via text messaging the message received back is this, "Looks like we can't locate your code yet. Please try again later." When the code is punched into the app it says this "Oops! Sorry! There's something wrong with that code". This is not the same message that is received when a code has already been redeemed. Something entirely different that i've never seen before. Has not fixed itself in over 2 weeks. Thanks for reading.

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Answer 1 · 2022-03-30T22:26:52Z

David Marginian Deactivated answered Mar 30, '22

Perk code? Are you a Clover merchant?

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Answer 2 · 2022-03-30T22:56:23Z

bearbuddy answered Mar 30, '22 David Marginian Deactivated commented Mar 30, '22

I'm trying to help the clover merchant with an angry customer

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David Marginian ♦♦ commented · Mar 30, 2022 at 11:10 PM

Ok, I don't know what perk code is. If this is a third party app then the merchant should contact the developer of that app to get assistance. If this is a clover app the merchant should contact Clover support to get assistance. This forum is for third-party developers that need technical help developing their integrations.

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