question

robincarlberg avatar image
robincarlberg asked don answered

How to stop double printing receipts

My clover device just started printing 2 receipts for every transaction. Why did this happen and how can I get it to stop? I called customer service, but was taken straight to a satisfaction survey with my call back instead of actually getting to talk to a rep :-(

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David Marginian avatar image
David Marginian Deactivated answered

It looks like this is a known issue that we are working to resolve. I believe there is a work-around, you can set payment receipts to print automatically. From the device go to the setup app -> Payment Receipts -> Check Automatically print customer receipt after each order.

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robincarlberg avatar image
robincarlberg answered

Thank you for your quick response! I went and changed in the system. Our store is only open every other Thursday, so it will be a while before I know it worked, but I will let you know :-)

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mutinyislandvodka avatar image
mutinyislandvodka answered David Marginian Deactivated commented

So is Clover going to supply us with free paper until this gets fixed? I will try the work around, but not everyone wants/needs a receipt and that is a huge waste of paper!

1 comment
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This should be resolved soon, the update with the fix will be rolling out over the next week or so.
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mutinyislandvodka avatar image
mutinyislandvodka answered David Marginian Deactivated edited

Any update on this?

4 comments
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Are you still experiencing this issue? Or, are you using the work-around and need to know when to switch back?
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mutinyislandvodka avatar image mutinyislandvodka David Marginian ♦♦ ·
Thanks! Yes, still using the work-a-round. Haven't tested it out yet, but can if Clover thinks the issue has been resolved.
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The fastest route for you to determine if the issue has been resolved is to test it. I am guessing it has been resolved but this forum is to support third party developers that build apps on our platform. I would have to research it which will take time.

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don avatar image
don answered

Hello.

I've been a Clover Mini customer since 2016. This problem just started for us. I called Clover Support this past Saturday and the agent wasn't able to resolve. She suggested the (print receipt automatically) solution - it didn't help. After the first one auto-prints, another prints with RECEIPT REPRINT in bold at the bottom, just like when autoprint is off. Not every customer wants a printed receipt, so auto-printing isn't an appropriate workaround for us anyway. The agent said she'd escalate this to a higher level and I'd get a call today, but nothing yet.

don@bulldogantiques.net

815/814-5075

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