Print API keeps returning "The default printing device is missing"

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01928-7325x2 asked Mar 9, '22 David Marginian Deactivated edited Mar 14, '22

Print API keeps returning "The default printing device is missing"

I'm testing the Print API https://docs.clover.com/reference/ordercreateprintevent
My device using the same printer for both receipt and order.

The API keeps returning HTTP code 400 with message "The default printing device is missing".
Am I missing something here?

Orders

screen-shot-2022-03-10-at-123010-am.png (440.5 KiB)

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Answer 1 · 2022-03-09T16:39:28Z

David Marginian Deactivated answered Mar 9, '22 alian commented Mar 11, '22

Can you provide the details of the request, redacting the access token in a moderator's only comment?

1

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alian commented · Mar 11, 2022 at 12:48 PM

 
                    "accessToken" 
                    :  
                    "xxx" 
                    
                    https://sandbox.dev.clover.com/v3/merchants/PNM7JGQJEMV31/print_event

 
                    Body: {  
                      
                    "orderRef" 
                    : {  
                      
                    "id" 
                    :  
                    "CCSV41S97MZMC" 
                     } 
                    } 
                    
                    Response:

 
                    {  
                      
                    "message" 
                    :  
                    "The default printing device is missing" 
                    } 
                   

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Answer 2 · 2022-03-09T17:02:27Z

David Marginian Deactivated answered Mar 9, '22 David Marginian Deactivated commented Mar 10, '22

The screenshot you included doesn't match the printers available to that merchant. Have you opened the printer app on your Clover device and added an order printer?

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Answer 3 · 2022-03-11T12:15:27Z

alian answered Mar 11, '22

I need to help regarding "

                 The default printing device is missing
                

"

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Answer 4 · 2022-03-11T12:20:15Z

David Marginian Deactivated answered Mar 11, '22 alian commented Mar 11, '22

Can you try manually printing an order from the device? I am being told this action may set the default.

1

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alian commented · Mar 11, 2022 at 12:57 PM

I can print the order manually and its works perfectly. The issue is automatic printing.

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Answer 5 · 2022-03-11T12:37:33Z

alian answered Mar 11, '22 David Marginian Deactivated edited Mar 14, '22

I have a star MC3 printer. If I create an order in clover POS, it gets printed automatically. The problem occurs when we create an order using clover API and we are using print API "https://docs.clover.com/docs/printing-orders-rest-api" to send the print request. We are getting responses like "The default printing device is missing ". We are able to print manually but this does not solve the problem as the customer wants the order to be printed automatically. Please note that we are using clover POS emulator running in bluestack.
We really appreciate your help in this matter as this is a show stopper for us.

printer-setup-1.jpg (40.0 KiB)

3

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David Marginian ♦♦ commented · Mar 11, 2022 at 01:16 PM

You are trying to test printing via an emulator?

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alian David Marginian ♦♦ commented · Mar 14, 2022 at 03:18 AM

Yes, I have tried printing via emulator but want to be able to print a receipt.
Please give me solution how i can fix this API issue.

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David Marginian ♦♦ alian commented · Mar 14, 2022 at 12:03 PM

You can't test printing functionality with an emulator.

https://docs.clover.com/docs/setting-up-an-android-emulator

When possible, we recommend using a Clover Developer Kit (or DevKit) to fully test your user experience. With DevKits, you have access to hardware-specific functionalities such as:

NFC and Bluetooth Low Energy (BLE)
Secure payments
Printing
Scanning

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